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 Claims Concierge Manager - Richmond, Indiana, United States

Job information
Posted by: Combined Insurance 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$25000 - 100000
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 316529 / Latpro-3580268 
Date posted: Nov-09-2017
State, Zip: Indiana, 47374


Combined Insurance, a Chubb Group Company, is seeking a Claims Concierge Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!



We need individuals who believe that what we do every day in the insurance business is an important and worthwhile endeavor.  This is a business that is focused on restoring other people's lives after they have suffered a loss. 


In addition to being focused on superior customer service, the Claims Concierge Manager uses data and has the ability to leverage their technical expertise, product knowledge, maturity and judgment to resolve business issues.  This position is able to persuade, convince others on important issues; a Change Leader supporting our future state operating vision.  Has the ability and strong interest in assuming a broader leadership position over time.



Build broad understanding of our processes, products, and systems

Understand how to interface with Customers through different service channels - phone, email and web

Accountable for business transactions and process improvements

Build effective team environments with ability to leverage cross functional expertise and internal resources

Ability to influence others with facts, trend analysis and other supporting data

Analyze daily, weekly monthly or quarterly data and reports to identify opportunities and risks; recognize success and drive performance

Drive solutions across departments and functions

Manage projects and teams

Participate in future state operating vision initiatives with focus on ensuring our customer service model provides a competitive advantage in the marketplace

Better position Combined to support expected revenue growth in new and existing markets and distribution channels

Performs other duties as assigned




Business Acumen -The ability to apply technical expertise, special knowledge, maturity and judgment to business issues and, as a result, improve team performance.


Influence -Understands how the company works, manages the matrix, and collaborates with and influences others to get things done, even without formal authority.


Inclusive Team Leadership -Effectively manages the performance of all team members, motivating and inspiring others toward achieving specific goals.


Execution -Effectively and efficiently uses personal initiative, managerial authority and organizational resources to deliver on commitments.


Ownership -Takes full accountability for achieving (or failing to achieve) desired results.


Integrity & Courage -Upholds and models Chubb values, even in challenging situations, when making decisions and communicating to others.


Strategic Focus -Incorporates a long-term perspective on Chubb and the markets in which Chubb operates into both planning and execution.



Excellent written and verbal communication skills

Exceptional organizational skills

Ability to multi-task in fast pace environment with attention to detail

Analytical skills

Ability to engage and motivate team members

Ability to build partnership and work collaboratively across the enterprise

Proficient in MS Office - Outlook, Word, PowerPoint and strong Excel skills


Preferred Qualifications: 

3 to 5 years of experience in a customer service, call center and/or back office operations

Insurance experience / knowledge a plus

Proven experience in successfully managing projects

Experience in building/interpreting dashboards, managing data and using data to influence decisions

Experience in leading and developing others

Ability to communicate in multiple languages - French / Spanish a plus



Associate's or Bachelor's Degree in Business or Finance


Travel - No
Job Posting - Nov 9, 2017, 11:15:24 AM


See Job Description


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