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 Bilingual (Spanish / English)Community & State Consumer Retention Specialist - - Green Bay, Wisconsin, United States

   
Job information
Posted by: Medicare and Retirement 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Communications
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 718930832 / Latpro-3587062 
Date posted: Dec-23-2017
State, Zip: Wisconsin, 54301

Description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Customer Service Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. The Community &
State Consumer Retention Specialist role is within the M&R Telesales
segment of United Healthcare. This position is for non-licensed individuals who
will be responsible for leading both inbound and outbound call efforts building
connections with past and present United Healthcare members through exceptional
customer service skills. These efforts help to identify the specific wants and
needs of the Medicaid population as well as supporting the organizations goal of
further retaining membership and closing gaps in care. The information gathered
will be utilized to better align the organization for growth within key markets
while focusing on meeting the needs of our consumers. This position is
full-time (40 hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8 hour shift schedules during our normal business
hours of (7am -7pm). It may be necessary, given the business need, to work
occasional overtime or weekends. Our office is located at 3100 AMS Blvd, Green
Bay, WI 54313.What are the reasons to consider working for
UnitedHealth Group? Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a management team who
demonstrates their commitment to your success. Some of our offerings
includes:
18 days of Paid Time Off which you start to accrue with your
first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health
Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with
Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement - up to $5,250 per calendar year for
job-related courseworkAssistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefitsResponsibilities:
Inbound and Outbound Call Campaign Support &
Results:Maintain a strong understanding of State Medicaid
programsMeet/Exceed basic call center metrics and expectations
consistently (Quality, Adherence, Campaign outcomes, Attendance,
etc.)Accurately and efficiently collect and input pertinent
information obtained into the appropriate company systemsAbility to navigate through multiple systems, with a general
understanding of the United HealthCare Products and Benefits. Create meaningful, compassionate connections with Community and
State consumers while engaging in fact finding conversationsDemonstrate compassion while working with individuals who are
economically disadvantaged, medically underserved or without employer funder
health coverageComfortable with Medicaid eligible client base and possesses
compassion and understanding for the Medicaid population. Inbound: 25%
Effective organizational skills with a personal focus to
complete tasks within communicated deadlinesExcellent communication skills demonstrating high level
writing and verbal skills. Effective with the dissemination of information and
good listenerAbility to multi-task; understand different Community and State
campaigns and how United Healthcare can become or remain relevant in key
marketsOutbound: 65%
Daily management and completion of multiple Community and
State call campaigns with initiatives that vary by campaignStrong understanding of prioritizing business goals to meet
expected campaign deadlinesWith frequent change in campaigns, showcase the ability to
exhibit self-direction on prioritizing the daily campaign needs with limited
direction Adhere to call center format of a prescheduled day,
demonstrating flexibility for both inbound and outbound call effortsConduct former member surveys thoroughly and professionally
while following an approved scriptContact newly enrolled members as identified by the Business to
welcome them to our health plans. The primary goal of this interaction is to
verify key information about the member and review the plan benefits available.
The representative should be able to develop a positive relationship and ensure
the member has the information and documentation they need to have a positive
experience as our member. Complete a Health Risk Assessment following the
UnitedHealthcare national standard HRA as programmed into CareOne and the HRA
database. Offline Performance Focus: -
10%
Work effectively with team, and across the organization, to
further the goals of the business. Building skills through Team Meetings, 1x1 Coaching, Call
calibrations, Peer Coachings etc. Desired Soft
Skills
Understand & supportive of companys vision and mission
linked to direct application of methods and strategies to accomplish Community
and State business goals. Self-driven goal oriented individual with the desire to go
above and beyond for a consumer while meeting business metricsAbility to demonstrate United HealthCares Core Values with
internal and external interactions. Team player with the ability to be flexible in a changing
environment.


Qualifications

Spanish Bilingual RequiredMinimum of 1 year customer service experience in a related
environment An education level of at least a high school diploma or GED OR
10 years of equivalent working experienceDemonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programs Demonstrated ability to listen skillfully, collect relevant
information, determine need and consult with caller to provide appropriate
product to fit their needsFlexibility to customize approach to meet all types of caller
communication styles and personalitiesAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as neededAll new hires will be required to successfully complete the
Sales and Service Training classes and demonstrate proficiency of the
materialPhysical Requirements and Work
Environment
Ability to converse with consumers / members for the a full
days work, listening using a headset, sitting, use of hands / fingers across
keyboard or mouse, long periods working at a computerService center environment has a moderate noise level due to
representatives talking, computers, printers, and floor
activity
There are several steps in our hiring process - its a
thorough process because we want to ensure the best job and culture fit for you
and for us. In todays ultra-competitive job market, the importance of putting
your best foot forward is more important than ever. And you can start by
completing all required sections of your application. (i.e. profile, history,
certifications and application/job questions). Once you submit your resume,
youll receive an email with next steps. This may include a link for an on-line
pre-screening test that we ask you to complete as part of our selection
process. You may also be asked to complete a digital video interview, but we
will offer full instructions and tips to help you. After you have completed all
of these steps, you can check on the status of your application at any time, but
you will also be notified via e-mail. http://uhg.hr/OurApplicationProcessKeywords: customer service
representative, customer service, CSR, UnitedHealth Group, call center,
UnitedHealthcare, health care, office, phone support, training class, customer
service advocate, customer service rep, SME, Senior, SR, bilingual, SpanishCareers at
UnitedHealthcare Medicare & Retirement. The Boomer generation is the
fastest growing market segment in health care. And we are the largest business
in the nation dedicated to serving their unique health and well-being needs. Up
for the challenge of a lifetime? Join a team of the best and the brightest to
find bold new ways to proactively improve the health and quality of life of
these 9 million customers. You'll find a wealth of dynamic opportunities to grow
and develop as we work together to heal and strengthen our health care system.
Ready? It's time to do your life's best work.SM
Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Requirements

See job description.

 

Medicare and Retirement requires you to fill in their on-line form which will open in a different window.