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 BILINGUAL MONITORING TECH SUPPORT SPEC - Anderson, Indiana, United States

   
Job information
Posted by: GEO Group 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 718965849 / Latpro-3588189 
Date posted: Jan-04-2018
State, Zip: Indiana, 46011

Description


Job Snapshot
  • Employee Type:
    Full-Time
  • Location:
    Anderson, IN
  • Job Type:
    Professional Services, Other
  • Date Posted:
    1/2/2018
Job Description


THIS POSITION IS LOCATED IN ANDERSON, INDIANA.


SIGN ON BONUS OF $2,500 FOR BILINGUAL (SPANISH/ENGLISH)


Summary:
Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems.  Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.
 
Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service
  • Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary. 
  • Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments. 
  • Provides communication to internal departments and management on the status of hardware and software issues being worked. 
  • Recommends efficiencies and/or solutions for issues with hardware and software platforms.
  • Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.  
Job Requirements


Education or Formal Training:

  • Associates Degree in Computer Science, Information Technology or related field, or two to three years related experience and/or training or equivalent combination of education and experience preferred.


Job Qualifications:


Knowledge, Skills and Abilities:

  • Proficiency in Microsoft Word and Excel.
  • Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.
  • Intermediate level IT and troubleshooting skills.
  • Strong oral and written communication skills in both English and Spanish.
  • Ability to communicate technical concepts to a non-technical audience.
  • Flexibility in handling special projects and assignments.
  • Must be self motivated with the ability to work independently
  • Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
  • Ability to provide technical mentoring to peers.
  • Ability to meet deadlines and prioritize appropriately.


Experience:

  • 2 years' experience in an information technology support/helpdesk role required. 


 


Equal Opportunity Employer




Requirements

See job description.

 

GEO Group requires you to fill in their on-line form which will open in a different window.