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 Bilingual (Spanish / English) Customer Service Advocate - San Antonio, TX - San Antonio, Texas, United States

Job information
Posted by: UHC Benefit Ops - EandI Ops 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719086014 / Latpro-3589793 
Date posted: Jan-10-2018
State, Zip: Texas, 78201


Cuando se trata de salir
adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de
carrera!Imagine being able to get answers to your health plan
questions from someone who speaks the same language as you do. Or, the opposite,
not being able to get the answers. At UnitedHealth Group, we want our customers
to get those answers by speaking to one of our Bilingual Customer Service
Representatives. If you're fluent in English and Spanish, we can show you how to
put all of your skills, your passions and your energy to work in a fast growing
environment. Training classes start soon - apply today!
The world is a more interesting place when you can see it through
someone elses eyes. Bring your empathy and compassion to a role that will
bring out your best everyday. UnitedHealthcare, part of the UnitedHealth Group
family of businesses, can provide you with some of the best training and tools
in the world to help build relationships and serve our existing and new
customers. Youll take as many as 50-70 calls per day from customers who have
questions about their health benefits. As their advocate, youll use your
personality and our tools to help them through the health care benefits
available to them, including helping them enroll in a new plan. This is no small
opportunity. Join us and discover how you can take your career to a new
level. This position is full-time (40 hours/week). Employees are required
to have flexibility to work any of our 8 hour shift schedules during our normal
business hours of (7:00am to 10:00pm, Monday-Friday and 8:00am-5:30pm,
Saturday). It may be necessary, given the business need, to work occasional
overtime or weekends. Our office is located at 6200 Northwest Pkwy, San Antonio,
TX 78249.Primary Responsibilities
Respond to and resolve on the first call, customer service
inquires and issues by identifying the topic and type of assistance the caller
needs such as benefits, eligibility and claims, financial spending accounts and
correspondenceEducate customers about the fundamentals and benefits of
consumer-driven health care, guiding them on topics such as selecting the best
benefit plan options, maximizing the value of their health plan benefits and
choosing a quality care providerContact care providers (doctors offices) on behalf of the
customer to assist with appointment scheduling or connections with internal
specialists for assistanceAssist customers in navigating and other UnitedHealth
Group websites while encouraging and guiding them towards becoming
self-sufficient in using these toolsThis role is
equally challenging and rewarding. Youll be spending long periods of time on
the phone and called on to research complex issues pertaining to the callers
health, status and potential plan options. To do this, youll need to navigate
across multiple databases which require fluency in computer navigation and
toggling while confidently and compassionately engaging with the caller.


Spanish Bilingual
RequiredHigh school diploma or GED OR equivalent work
experienceFamiliarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer system
applications Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a compassionate manner
Proficient in translating health care-related jargon and
complex processes into simple, step-by-step instructions customers can
understand and act uponProficient conflict management skills to resolve issues in a
stressful situation Preferred
1+ year of experience in a related environment (i.e. office,
administrative, clerical, customer service, etc.) using phones and computers as
the primary job toolsPrior health care experienceHelping create positive customer experiences for our members can
drive your sense of impact and purpose. Join us as we improve the lives of
millions. Learn more about how you can start doing your lifes best
work.SMKey words: customer service representative, customer
service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care,
healthcare, office, phone support, training class,
advocateCareers with UnitedHealthcare. Let's talk about
opportunity. Start with a Fortune 6 organization that's serving more than 85
million people already and building the industry's singular reputation for bold
ideas and impeccable execution. Now, add your energy, your passion for
excellence, your near-obsession with driving change for the better. Get the
picture? UnitedHealthcare is serving employers and individuals, states and
communities, military families and veterans where ever they're found across the
globe. We bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity. It's
where you can do your life's best work.SM
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.


See job description.


UHC Benefit Ops - EandI Ops requires you to fill in their on-line form which will open in a different window.