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 Laboratory Support Coordinator - COLLEGEVILLE, Pennsylvania, United States

Job information
Posted by: Sodexo 
Hiring entity type: Food Service and Restaurant 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Health - Laboratory
Engineering - Chemical
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 68851 / Latpro-3589895 
Date posted: Jan-10-2018
State, Zip: Pennsylvania, 19426


Unit Description

· Provide a general introduction/orientation for new GSK employees within the Smart Lab.

· Provide coordination of a 5S lean service to stations within the Smart Lab, as applicable.

· Be the first line of support for infrastructure and building faults; submitting work orders and reporting of faults and ensuring these are closed out in a timely fashion.

· Be the first line of support for IT and software issues; submitting work orders and reporting of issues and ensuring these are closed out in a timely fashion.

· Be the support interface for equipment maintenance/repair; liaison with LIS; submitting work orders and reporting of issues and ensuring these are closed out in a timely fashion.

· Be the first line of support for Chemical stockroom deliveries and returns; liaison with Chemical Store Chemist.

· Ensure appropriate tracking, safe handling, and delivery of shipments received by laboratory staff, and storage of goods where applicable.

· Coordinate the working environment including space and availability of PPE.

· Collect chemical, hazardous and biological waste to central collection-point within the lab.

· Coordinate the removal of waste from labs.

· Organize lab cleanings as necessary with service provider and scientists.

· Coordinate lab stocks through Kanban by liaison with site stores.

· Coordinate the supply of lab gases/LN2/dry ice; liaison with lab services staff and D&L.

· Carry out all requests and tasks in a helpful and professional manner, build relationships with staff and consistently demonstrate good customer service interface.

Position Summary

Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. Consults with or transfers more difficult issues to the Rep II or management.


Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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