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 Call Center Nurse RN - Evenings Bilingual Spanish - Miami Telecommute - Miami Beach, Florida, United States

   
Job information
Posted by: Optum Operations 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719192066 / Latpro-3591281 
Date posted: Jan-17-2018
State, Zip: Florida, 33109

Description

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work. (sm)

Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions (5 days a week, 8 hour shifts) available at this time. This role is for overnights but a newevenings role may be created. Weekends are required. Holidays are required on a rotating basis. Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday.

If you are located in or nearMiami, FL, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:


We are an inbound call center open 24/7 including holidays
Assesses and triages immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Coordinates services and referrals to health programs
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
Prepares individuals for physician visits
Manages utilization through education
Special projects, initiatives, and other job duties as assigned
This is a work from home position after training has been completed, contingent on meeting all standard quality and performance criteria.


Required Qualifications:


Active, unrestricted RN license in the state of Florida
2+ years of experience in any clinical setting
Bilingual skills (fluency in Spanish/English, both written and verbal)
Proficient level of experience with Microsoft Office applications, and strong technical aptitude
Must live within a commutable distance of our Miami, FL office location
Ability to work evening shifts on a rotating schedule including weekends
Ability to work Monday - Friday during daytime hours for first 6 weeks for training
Preferred Qualifications:

Previous experience working with the geriatric population
Home health experience
Triage experience
Case management experience
Previous customer service experience
Previous experience in a telephonic role
Highly organized, self-directed worker with an ability to function in high volume environment
Strong verbal and written communication skills
Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm)

*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: RN, Nurse, case manager, call center, triage, healthcare navigator, telephonic nurse, Miami, FL, Florida, bilingual, Spanish

Requirements

See job description.

 

Optum Operations requires you to fill in their on-line form which will open in a different window.