You're a true patient advocate, always pushing to get the right result. Because for you, it's all about ensuring a positive outcome for patients. In this role, you'll coordinate the long-term care needs for patients, persevering in the face of challenge until your job's done - all over the phone. And at every turn, you'll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities Engage members telephonically to coordinate services, community resources and treatment needs Deliver a holistic approach to coordinated care based on the enrollee needs Identify early risk factors and conduct ongoing assessments, and document in an electronic file Function as an advocate for members and decrease unnecessary hospitalizations Collaborate with the member's PCP to deliver and coordinate necessary services Expect to spend about 8 hours a day on the telephone helping members from a variety of backgrounds. You'll need to quickly coordinate the right services to meet a full range of behavioral needs, while working in a fast-paced environment.
Bachelor's Degree in Social Work
Professional License in good standing for respective discipline
2+ years professional experience in a social work position with geriatric adults/Medicare population
Knowledge of CMS regulations Medicare, Medicaid
Telephonic and/or call center experience
Join us in raising the bar in behavioral health care. Take this opportunity to start doing your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Multi task, Outbound calls to members, Social Worker, customer care coordinator, Medicare, Medicaid, Telecommuter, Work from Home, Remote, telecommute