Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
HOME
    Log me in!   |   Site Map   |   Help   
 Bilingual Senior Service Team Lead ( Vietnamese ) - Santa Ana, CA or - Santa Ana, California, United States

   
Job information
Posted by: Employer and Individual 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Health - Other
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719206422 / Latpro-3591855 
Date posted: Jan-20-2018
State, Zip: California, 92701

Description

Position Description:

Welcome to one of the toughest and most fulfilling
ways to help people, including yourself. We offer the latest tools, most
intensive training program in the industry and nearly limitless
opportunities for advancement. Join us and start doing your life's best work.SMBilingual Senior Service Team Lead is responsible for first - level response and resolution of escalated issues with external and internal customers. Positions
in this function are responsible for first - level response and
resolution of escalated issues with external and internal customers.
Responsible for the overall delivery of benefits and services by
providing support and guidance to existing and potential customers to
ensure continued membership. Primary Responsibilities:

Manage overall delivery of benefits and services by
providing support and guidance to existing and potential customers to
ensure continued membership. Provide expertise and customer service support to members, customers, and / or providers Identify and resolves operational problems using defined processes, expertise and judgment Investigate claim and / or customer service issues as identified and communicate resolution to customers Must lead team and motivate them along the way


Required Qualifications:
Bachelor Degree or higherSpeak / Read / Writes Vietnamese Must have a CA Health License or must obtain within the first 30 days of employment 2+ years of member or customer service experienceIntermediate level of proficiency with MS Word and ExcelMust have people management skillsPreferred Qualifications:
UNET, COSMOS, FACETS or NICE claims platforms experience MS PowerPoint Project management experience1+ years of claims processing experience and community developmentSoft Skills:
Has great people management skills and excellent interpersonal skills Excellent communication skills (verbal and written) Fast learnerCareers at UnitedHealthcare Employer & Individual. We
all want to make a difference with the work we do. Sometimes we're
presented with an opportunity to make a difference on a scale we
couldn't imagine. Here, you get that opportunity every day. As a member
of one of our elite teams, you'll provide the ideas and solutions that
help nearly 25 million customers live healthier lives. You'll help write
the next chapter in the history of health care. And you'll find a
wealth of open doors and career paths that will take you as far as you
want to go. Go further. This is your life's best work.SM
Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords:
Bilingual Vietnamese, management experience, claims, project
management, customer service, healthcare, UnitedHealthcare

Requirements

See job description.

 

Employer and Individual requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
       Apply
  Prefer not to enter your email?