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 Claims Director - Worksite - Chicago, Illinois, United States

Job information
Posted by: Combined Insurance 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$25000 - 100000
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 317293 / Latpro-3592462 
Date posted: Jan-23-2018
State, Zip: Illinois, 60661


Combined Insurance, a Chubb Company, is seeking a Claims Director - Worksite to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!



Leads all key operating functions of the Worksite Claim Service Center located in Chicago, Illinois and Richmond, Indiana to include the call center (claim submission and customer inquiry) and claim adjudication teams.  Ensure all Group Disability, Accident, Health, Critical Illness and Life claims are processed in compliance with key metrics around customer service and file quality.  Provide vision and leadership for the development and implementation of various claim initiatives that align with the company's mission, objectives and strategies.




Direct and oversee day-to-day activities of the Worksite Claim Service Center to achieve service level objectives and ensure the smooth and efficient delivery of services

Provide strategic leadership in the development, execution, and monitoring of policies, procedures, and initiatives that align with corporate goals and strategy

Ensure the claim Key Performance Indicators (KPIs) are measured and monitored and provide overall direction to ensure quality, time service and productivity goals are met

Oversee claim audit functions for the Worksite Claim Service Center and participate in SOX attestation process and other claim audit activities generated by CHUBB, internal audits and independent auditors.

Prepare annual expense budgets and manage and provide oversight on expense levels to Claim Strategy and Operations and the NA Operations Finance Team.

Direct continuous improvement activities/projects of operational processes to increase efficiencies, enhance quality, reduce costs, standardize systems, and/or add value for both internal and external clients

Collaborate with and maintain a strong partnership with Worksite Operations VP and Sales Leadership team

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality




Knowledge of automated claims processing and imaging workflow systems.

Knowledge of claim litigation opinions and trends and their impact on claim decisions.

Knowledge of claim adjusting practices and procedures as well as technical expertise

Strong leadership skills and the ability to get things done through others

Strategic planning and budget management skills

Ability to manage a large technical group of insurance professionals

Strong change management skills

Good written and verbal communication skills

Knowledgeable of insurance laws

Ability to develop workflow processes and procedures

A strong team player

Goal oriented

Ability to work well with others

Working knowledge of Word, Excel and PowerPoint

Honest, ethical and moral



  1. 7-10+ years of progressive claim leadership experience in Worksite, Group Disability, or Health Benefits specific environment (or Workers Comp)
  2. Bachelor's Degree or equivalent work experience.
  3. Prefer claim knowledge in Worksite, Group Disability, Accident, Health and Life
  4. Industry education program designations.
  5. Advanced knowledge of industry best practices and medical terminology



As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

Health insurance

Dental insurance

Tuition reimbursement

A company-match 401(k) plan

Disability insurance

Life insurance

Employee referral bonuses


Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company is one of the world's largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Connect with us on Twitter, Facebook, LinkedIn, and Google+


At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.


Travel - No
Job Posting - Jan 23, 2018, 9:43:47 AM


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