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 Operations Analyst (Strategy Performance Team) - Chicago, Illinois, United States

Job information
Posted by: Combined Insurance 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$25000 - 100000
Benefits: See below
Relocation: Not specified 
Position functions: Operations - Logistics
Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 317340 / Latpro-3593026 
Date posted: Jan-26-2018
State, Zip: Illinois, 60661


Combined Insurance, a Chubb Company, is seeking a Operations Analyst to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!


JOB SUMMARY: The mission of the Combined Operations team is to provide quality service to our customers and producers that provides a competitive advantage in the market and supports revenue growth for both existing and new sales channels and markets. Our vision for Operations is to be a unified customer-focused organization emphasizing integrated service, cost effectiveness, efficiency and value.

The Operations Strategy & Performance group is responsible for developing key strategies to improve the effectiveness of our Operations in the U.S. and Canada, providing the project leadership and support needed to implement these strategies, and assisting the Operations team with thought leadership and other consulting assistance as needed. The group also provides key support activities related to operational performance and quality including resource planning, scheduling, capacity management, performance measurement and reporting, quality assurance, etc.

The Operations Analyst role is a key position within the Operations Strategy and Performance group reporting to the COE Lead. This role is focused on business process design and improvement, project management and execution, and impact measurement.

This individual will provide business consulting, analytical support and implementation leadership for Operations projects. This person will lead a portfolio of initiatives with multiple deliverables occurring simultaneously.  He or she will ensure timely and accurate completion of all team members' assigned duties to execute and complete the project and meet leadership's expectations.


  • Work closely with business leaders to evaluate, analyze and define business opportunities, potential solutions, and potential impacts on the organization.  

  • Support management in the planning phases, including development of project plans, detailed cost-benefit analyses, resource plans, and other materials required for formal approval.

  • Facilitate the design of new or improved business solutions, processes, and management tools.

  • Coordinate and implement department-level projects, ensuring timely delivery and high-quality project deliverables.

  • Track and communicate project performance to management and key stakeholders.

  • Maintain accurate and complete project records.

  • Support implementation of strategic business initiatives and major projects on behalf of the business by performing additional assignments upon request from management.

  • Build broad understanding of products and systems.

  • Develop working relationships with management and staff across all functional areas.

  • Actively contribute to the development and continuous improvement of the new Operations & Strategy Performance group.


  • Strong oral and written communication skills, including presentation skills

  • Strong analytical and problem-solving skills

  • Strong strategic and decision-making skills

  • Very strong consultative and client engagement skills

  • Experience facilitating workshops or focus groups

  • Experience integrating business needs with technology capabilities

  • Experience defining, documenting, analyzing and improving business processes

  • Strong knowledge of business process management practices as well as LEAN and Six Sigma methodologies

  • Strong knowledge of project management practices

  • Ability to multi-task in a fast-paced environment

  • Ability to work independently on assignments of moderate to high complexity

  • Proficient in Microsoft Office; strong Excel, PowerPoint and Visio skills


  • Problem-Solving - Takes an organized and logical approach to thinking through problems and complex issues, breaking down issues into manageable parts and looking beyond the obvious to get at root causes.

  • Solution Development- Understands business problems and requirements and develops practical, cost-effective solutions and recommendations.

  • Continuous Learning / Improvement - Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally as well as think of better ways to do things.

  • Adaptability - Ability to re-direct personal efforts in response to changing circumstances and being receptive to feedback.

  • Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes.

  • Relationship-Building - Is helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment.

  • Influencing Others - Ability to influence others with facts, trend analysis and other supporting data, to negotiate effectively to effect win-win outcomes, and to engage and motivate team members.

  • Business Acumen - Understands the relationship between the activity and the business / customers impacted and applies business knowledge.


  • Bachelor's Degree is required; MBA or other advanced degree is preferred

  • 5 to 7 years of business operations, consulting or project management experience

  • PMP or Six Sigma Black Belt certification is a plus

  • Experience in the insurance industry is preferred


As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

  • Health insurance

  • Dental insurance

  • Tuition reimbursement

  • A company-match 401(k) plan

  • Disability insurance

  • Life insurance

  • Employee referral bonuses


Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company is one of the world's largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Connect with us on Twitter, Facebook, LinkedIn, and Google+

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

Travel - Yes, 25 % of the Time
Job Posting - Jan 26, 2018, 10:24:45 AM


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