Customer Service Representative
Requisition Primary Location
We are looking for aCustomer Service Representative (CSR)for our site in Austin, TX. The main duties including handling phone calls from our customers and assisting them with their questions or concerns and working to resolve any problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy and sensitivity to the customer regarding the issue at hand. This is a very fast paced position similar to a call center position typically handling 50+ calls a day.
This position is Monday-Friday 8 am to 5 pm. On top of competitive pay we offer family benefits, 401K, vacation, and year round stable work.
IDEAL CANDIDATE WILL POSSESS:
- Type 40+ wpm
- Microsoft Office experience.
- Experience handling high call volumes.
- Bilingual Spanish/English a plus.
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)