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 Director of Operations - San Juan, Puerto Rico - SAN JUAN, Puerto Rico, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Management - General
Operations - Other
Project Manager
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 751168 / Latpro-3594386 
Date posted: Feb-02-2018
State, Zip: Puerto Rico, Zip not provided


If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)   Developing and implementing consistent policies, practices and procedures to lead process improvement efficiencies and organizational improvement in Enterprise Solutions. The position works with Enterprise Solutions leadership to define needs / priorities and interfaces with other internal and external organizations to develop and sustain an operational support structure that aligns with the organizational strategy and goals. Internal business partners will include Sales, Finance, Training, Human Capital, Quality, etc.  Primary Responsibilities: Creates business alignment through implementation of consistent policies, practices, and procedures Lead major process improvement initiatives through all life - cycle phases and establish direction and standards, while maintaining a high level of user and staff trust and confidence Work with Health Plan leadership to develop and implement service improvement initiatives Serve as quality champion ensuring that appropriate processes and programs are in place to exceed and maintain established standards Design / develop and implement strategies and programs to ensure high quality service to customers by virtue of the organization's process and performance Build a culture for meeting or exceeding expectations Work closely with business and leadership to develop strategy and create business and operational process support to help realize that strategy Anticipate future directions as it applies to business needs and projects while proactively recommending courses of action to dramatically improve cost effectiveness and competitiveness Evaluates, mentors, motivates, addresses performance issues, and continuously upgrades the organization through effective training and hiring


Required Qualifications:

BA / BS degree required in healthcare field, information systems, business or related field

Bilingual in English and Spanish

Open to travel based on business needs

Successful work experience in Puerto Rico

10+ years broad experience in managerial and administrative positions

Healthcare operations experience and ability to apply knowledge to issues and problems

Strong working knowledge of production and service operational model
Preferred Qualifications:

Advanced degree
Understanding of US Healthcare system
Soft Skills:

Creative idea generator with confidence and persuasiveness needed to sell ideas both internally and to customers

Displays a high level of initiative, demonstrates a willingness to experiment, invites; explores the potential in new ideas while understanding the risk to organization

Ability to gain acceptance for ideas, plans, actions and then implement flawlessly

Ability to influence change across organizational boundaries and excel in a heavily matrixed and ever - changing environment

Incorporates UHG and UHC vision, mission, values and philosophies in all decision making

Use rigorous logic and methods to solve difficult customer problems with effective solutions, reaches sound business judgment and executes plan, making mid - course corrections as needed

Ability to focus on key metrics and frame their overall impact on business objectives

Develops plans that anticipate short and long term business demands

Proven, successful project and program management experience and skills including timely delivery of tangibles

Creates, builds and maintains relationships that enhance performance of the business unit, obtains commitment from individuals and groups to insure organization's success Establishes trust and credibility at all levels of the organization

Effectively expresses ideas and information in writing and orally to individuals and groups, projecting a credible image

Demonstrates effective interpersonal, influence, collaboration and listening skills

Demonstrated knowledge and successful implementation of large inter & intra - segment technology projects within the healthcare industry

Customer / consumer (constituent) driven focus

Flexibility to positively adapt to changes / challenges in organizational strategy, priorities, project direction and overcome resistance to change

Organization and personal influence skills: create, build and enhance organizational ability to produce timely outcomes

Ability to build, develop and mentor an analytical, high performing team through effective leadership

Effective data analysis and interpretation skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Director of Operations, San Juan, Puerto Rico


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