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 Customer Service Representative - Melville, NY - MELVILLE, New York, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Accounting
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 747811 / Latpro-3596834 
Date posted: Feb-12-2018
State, Zip: New York, 11747


Position Description: Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.   If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.SMPrimary Responsibilities: Conduct telephone inquiries, inbound, outbound to collect accounts Collect on patient co - pays, deductible and coinsurance Handle high volume of incoming outgoing patient calls Provide patient with an explanation of their hospital bill and resolve inquiries and disputes related to the bill Obtain third party medical insurance Respond to complex customer calls answers, researches discrepancies Resolve customer service inquiries which could include: billing and payment issues, patient itemized bill requests, and processes requests for financial assistance, processes payments and makes payment arrangements Follows - up on missed payment arrangements Meets and maintains established productivity goals and quality standards Notate patient hospital account records of patient communication and call resolution Identifies and communicates trends and common concerns raised by patients Performs related duties Limited work experience Works on simple tasks using established procedures Depends on others for guidance Work is typically reviewed by others


Required Qualifications:

High School Diploma / GED (or higher)
1+ year of customer service, call center, or collection experience
Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
Available to work any shift during hours of operation 9:00 am - 8:00 pm Monday through Friday
Preferred Qualifications:

Knowledge of medical insurance and claims processing

Bilingual fluency in English and Spanish
Soft Skills:

Ability to listen attentively, read and interpret the critical content of an inquiry

Excellent telephone etiquette skills

Should have excellent communication skills: written and verbal communication.

Should be able to handle a lot of data that is available, and all of this has to be done at good pace

Should have patience when communicating with the patient / caller able to maintain their composure even if the customer is being rude

Should have the skill of versatility; they will have to adapt to many situations regarding the patient / caller

Should have strong problem-solving dispute resolution and negotiating skills
Physical Requirements and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer

Utilize multiple PC applications throughout the day

Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG; United Health Group; Customer Service; Melville; Call Center; Collections, Optum, Northwell


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