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 Customer Service Representative (Bilingual Spanish) - Tampa, FL - TAMPA, Florida, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 749549 / Latpro-3596841 
Date posted: Feb-12-2018
State, Zip: Florida, 33601


Position Description: Healthcare isn't just changing. It's growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.   Who are we? Optum360. We're a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.Training classes start soon - apply today!If putting a smile on someone's face puts one on yours, you belong on our team. Here at Optum and UnitedHealth Group, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career.This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.Primary Responsibilities: Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needsAsk appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsContact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when neededAssist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our toolsResearch complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues


Required Qualifications:
High School Diploma / GED (or higher) or equivalent work experienceFamiliarity with computer and Windows PC
applications, which includes the ability to navigate and learn new and
complex computer system applicationsBilingual fluency in English and SpanishPreferred Qualifications:
1+ years of experience in a related
environment (i.e. office, administrative, clerical, customer service,
etc.) using phones and computers as the primary job toolsPrior health care experience
Soft Skills:
Demonstrated ability to listen
skillfully, collect relevant information, build rapport and respond to
customers in a compassionate mannerProficient conflict management skills to resolve issues in a stressful situation This
position requires ACHA Level II Background checks (fingerprinting) by
the State of Florida for all Clinicians that have face-to-face contact
with members and will require renewal every five years.Careers with OptumInsight. Information
and technology have amazing power to transform the Healthcare industry
and improve people's lives. This is where it's happening. This is where
you'll help solve the problems that have never been solved. We're
freeing information so it can be used safely and securely wherever it's
needed. We're creating the very best ideas that can most easily be put
into action to help our clients improve the quality of care and lower
costs for millions. This is where the best and the brightest work
together to make positive change a reality. This is the place to do your life's best work.Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords:
customer service representative, customer service, CSR, UnitedHealth
Group, call center, UnitedHealthcare, Optum, health care, office, phone
support, training class


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