Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
    Log me in!   |   Site Map   |   Help   
 Field Support Representative - Eden Prairie, MN - EDEN PRAIRIE, Minnesota, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 751249 / Latpro-3598644 
Date posted: Feb-22-2018
State, Zip: Minnesota, 55344


Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm) When you are in the business of health care, you're in the business of people. At UnitedHealth Group, at hiHealth Innovations we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best hearing healthcare possible. Your role in providing caring assistance in scheduling appointments with hearing professionals and partner providers throughout the U.S. as well as providing support through the process will make a distinct difference in the lives of our customers.   Primary Responsibilities: Receive inbound calls regarding appointment scheduling with field hearing professionals and partner providers in locations across the U.S. Schedule appointments/visits according to care plans and staff availability Make outbound calls to remind customers of their appointments Monitor and analyze calendars, dashboards and various list views in order to maximize the customers and the field hearing professionals time Use problem solving skills to resolve scheduling conflicts Follow up on cancellations and no shows to assist with re-scheduling Provide directions in areas you are unfamiliar with, using instructions and google maps Provide scheduling support for calendar adjustments for sick leave, vacation, long term leave Manage documentation around appointment information and directions to locations Document and maintain accurate customer records


Required Qualifications:

High School Diploma / GED or higher
Able to work 8 hour shifts within the hours of 7:45 AM - 6:00 PM, M - F
PC experience, working with dual monitors, and the ability to locate and interpret complex information
Experience utilizing MS Office in professional setting Word (create, edit, save) Excel (create, edit, save, plug in data) Outlook (Send emails, receive emails, set appointments)
Preferred Qualifications:

Customer Service experience
Call Center experience
Bilingual fluency with Spanish & English

with Optum.
Here's the idea. We built an entire organization around one giant objective;
make the health system work better for everyone. So when it comes to how we use
the world's large accumulation of health-related information, or guide health
and lifestyle choices or manage pharmacy benefits for millions, our first goal
is to leap beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some of the
greatest minds and most advanced ideas on where health care has to go in order
to reach its fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Optum, incredible ideas in
one incredible company and a singular opportunity to do your life's best

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, Optum, Eden Prairie, MN, Field, Support, Scheduling, Customer Service, Call Center


UnitedHealth Group requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
  Prefer not to enter your email?