Position Description:If you share our all-in approach to people and service, excellence, you're going to be amazed at the things we're doing here at OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service teams, you'll be empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.SM In this combined Outbound Customer Service Representative role, you will be part of the team reaching out to current worker's compensation members that would be eligible for our specialized mail order pharmacy program. You'll help them make informed decisions about their prescription delivery services by answering questions on the program details, benefits, and cost. As you develop a trusted advisor relationship with the potential member, you'll be empowered to use your consultative and sales skills to close the new member enrollment. This position is full-time (40 hours / week) Monday - Friday. After training, employees are required to work an 8 hour shift between the hours of 11:30am-8:00pm. Our office is located at 175 Kelsey Lane, Tampa, FL 33619. Primary Responsibilities: Review current retail pharmacy claimant files to identify home delivery candidates for the mail order pharmacy program Complete outbound phone calls to potential customers to explain the prescription home delivery service Respond to inbound inquiries as a follow up to outbound phone calls, continuing to answer questions in support of the sale of the mail order pharmacy program Close the sale while using consultative sales skills to promote program features and benefits, cost, and next step processes Complete enrollment order entry process by documenting all required information in the appropriate software and preparing the necessary follow-up internal & external communication Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible Meet the performance goals established for the position in the areas of: sales, efficiency, quality, customer satisfaction, and attendance
High School Diploma / GED or higher
1+ year experience in an office setting, call center setting or phone support role
Proficiency using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
All new hires will be required to successfully complete the UnitedHealthcare Operations Customer Service Advocate training classes and demonstrate proficiency of the material
Bilingual in English / Spanish
Previous Pharmacy experience
Previous Work Comp experience
position requires ACHA Level II Background checks (fingerprinting) by the State
of Florida for all Clinicians that have face-to-face contact with members and
will require renewal every five years.
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, OptumRX, training class, customer service representative, telesales, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound calls, Call Center, Work Comp, collections