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 Bilingual (English / Mandarin) Customer Service Scheduling Representative - - Orem, Utah, United States

Job information
Posted by: Employer and Individual 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719608055 / Latpro-3599761 
Date posted: Feb-28-2018
State, Zip: Utah, 84057


Imagine being able to get answers to your questions from someone
who speaks the same language as you do. Or, the opposite, not being able to get
the answers. At UnitedHealth Group, we want our customers to get those answers
by speaking to one of our Bilingual Customer Service Representatives. If you're
fluent in English and Mandarin, we can show you how to put all of your
skills, your passions and your energy to work in a fast growing environment.
Even if you have no prior experience, we have training classes starting
soon to help you build the successful career that you want - apply today! We
provide the support and structure; you provide the interest and
motivation. You like working with people. Even more so, you like helping
them. This is your chance to join a team dedicated to helping our members every
day. As a member of our Customer Service team, youll be responsible for
receiving inbound calls and scheduling non-emergency medical transportation.
Your compassion and people skills combined with our support, training and
development will ensure your success. This is no small opportunity. This is
where you can bring your compassion for others while doing your lifes best
work.SMThis Bilingual Customer Service Scheduling
Representative position is full-time (40 hours/week) Sunday- Saturday.
Employees are required to have flexibility to work any of our 8 hour shift
schedules during our normal business hours (starting times will be 6am to
9:30am, including some weekend shifts). It may be necessary, given the business
need, to work occasional overtime. Our office is located at 703 S. State St,
Suite 4, Orem, UT.What are the reasons to consider working for
UnitedHealth Group? Put it all together - a highly competitive base pay, a
full and comprehensive benefit program, performance rewards, and a management
team who demonstrates their commitment to your success. Some of our
offerings includes:
18 days of Paid Time Off which you start to accrue with your
first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health
Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with
Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement - up to $5,250 per calendar year for
job-related coursework Adoption Assistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramBusiness Casual Dress CodeVoluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.)More information can be downloaded at:
Respond to incoming calls from members and assists them with
scheduling non-emergency medical transportation (i.e. doctor appointments,
physical therapy appointment or radiology appointment) with their preferred
providers at their preferred location. Insures communication completed in a timely manner with
members/patients, home health aides, physicians and medical facilities
Supports the member and others by answering their questions and
concerns to include cancelling or rescheduling appointments based on members
requestsObserves at all times the required HIPAA standards to protect
private information Enters into computer system the required documentation on
members, the scheduling arranged and the communication provided. Meet the performance goals established for the position in the
areas of: efficiency, call quality, customer satisfaction, call resolution and

Prefer 1 year prior experience in an office setting, call
center setting or phone support role, but not requiredAn education level of at least a high school diploma or GED or
10 years equivalent experienceDemonstrated proficiency in English and MandarinDemonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsAbility to remain focused and productive each day though tasks
may be repetitiveAbility to multi-task duties as well as the ability to
understand multiple products and multiple levels of benefits within each
productAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as neededThere are several steps in
our hiring process - its a thorough process because we want to ensure the best
job and culture fit for you and for us. In todays ultra-competitive job market,
the importance of putting your best foot forward is more important than ever.
And you can start by completing all required sections of your application. (i.e.
profile, history, certifications and application/job questions). Once you submit
your resume, youll receive an email with next steps. This may include a link
for an on-line pre-screening test(s) (or what we call an assessment) that we ask
you to complete as part of our selection process. You may also be asked to
complete a digital video interview, but we will offer full instructions and tips
to help you. After you have completed all of these steps, you can check on the
status of your application at any time, but you will also be notified via
e-mail. customer
service representative, customer service, CSR, UnitedHealth Group, call center,
UnitedHealthcare, health care, office, phone support, training class, admin,
clerk, cashier, retail, entry level, retail sales, hostess, waitress/waiter,
appointment setter, appointment scheduler UnitedHealth Group is working
to create the health care system of tomorrow. Already Fortune 6, we are totally
focused on innovation and change. We work a little harder. We aim a little
higher. We expect more from ourselves and each other. And at the end of the day,
we're doing a lot of good. Through our family of businesses and a lot of
inspired individuals, we're building a high-performance health care system that
works better for more people in more ways than ever. Now we're looking to
reinforce our team with people who are decisive, brilliant - and built for
speed. Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran status, disability
status, sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law. UnitedHealth Group is a drug-free workplace. Candidates are required
to pass a drug test before beginning employment.


See job description.


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