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 LHI Bilingual Spanish Customer Service Representative - Tampa, FL - Tampa, Florida, United States

Job information
Posted by: OptumCare 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719647726 / Latpro-3601336 
Date posted: Mar-08-2018
State, Zip: Florida, 33647


At Optum, the mission is
clear: Help people live heathier lives and help make the health system work
better for everyone

LHI is one of 4 businesses
under OptumServe. OptumServeprovides health care services and
proven expertise to help federal government agencies modernize the U.S. health
system and improve the health and well-being of Americans.

By joining OptumServe
you are part of the family of companies that make UnitedHealth Group a
leader across most major segments in the U.S. health care system.

LHI was founded in 1999 and
acquired by Optum in 2011, LHI specializes in creating and managing
health care programs through on-location services, patient-specific in-clinic
appointments, telehealth assessments, or any combination based on customer need.
LHI's customizable solutions serve the diverse needs of commercial customers, as
well as federal and state agencies, including the U.S. Departments of Defense,
Veterans Affairs, and Health and Human Services.

There's an energy and
excitement here, a shared mission to improve the lives of others as well as our
own. Ready for a new path? Start doingyour life's best

This position requires ACHA Level II Background checks
(fingerprinting) by the State of Florida for all Clinicians that have
face-to-face contact with members and will require renewal every five

Please Note:In order to
be considered for this position, you must be able to obtain an SF86 Position of
Trust which is only available to U.S. Citizens. Our Facilities Security Officer
will initiate this process post-offer acceptance. Failure to obtain this will
result in termination from this role.

Primary Responsibilities:

Support the continuum of care for TRICARE
Beneficiaries by scheduling a variety of medical services in accordance with
customer availability, Military Treatment Facility (MTF) capabilities and
contract guidelines. Respond to a variety of inquiries and resolves
issues with regard to TRICARE eligibility in a timely manner while maintaining
sensitivity toward military culture. Conduct customer contacts related to beneficiary
support, referral follow-up, education and resource inquiries primarily for the
Spanish speaking community. Identify potential emergent concerns and follow
contract specific protocol connect beneficiaries to the TRICARE NAL clinical
team. Maintain constant awareness of service level and
queue status in order to meet contractual requirements. Support the continuum of care related to Global
Nurse Advice Line contacts

Required Qualifications:High School Diploma / GED (or higher)Bilingual with English and Spanish (must be proficient)Customer service experienceAbility to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft OutlookUnited States CitizenshipAbility to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86Preferred Qualifications:Experience working in the Healthcare IndustryExperience working with Medicaid or MedicareExperience working in a call center environmentPrior military or TRICARE Beneficiary experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UHG, Tampa, Healthcare, Customer Service, Bilingual, Spanish


See job description.


OptumCare requires you to fill in their on-line form which will open in a different window.