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 Bilingual (Spanish / English)Customer Service Representative - Casual Temporary - Horsham, Pennsylvania, United States

   
Job information
Posted by: Optum Operations 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719866572 / Latpro-3604410 
Date posted: Mar-23-2018
State, Zip: Pennsylvania, 19044

Description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. You like working with people. Even more so, you like
helping them. This is your chance to join a team dedicated to helping our
members and their families every day. As a member of our Customer Service team,
youll join us on a mission to not only deliver the best customer service in the
health care industry, but the best customer service. Period. Your compassion and
people skills combined with our support, training and development will ensure
your success. This is no small opportunity. This is where you can bring your
compassion for others while doing your lifes best work.SMThis
Customer Service Representative position is up to (40 hours/week)
Monday-Friday. Employees will be assigned an 8 hour schedule during our normal
business hours of (7am-11pm) at the time of hire. This schedule is subject to
change based on business needs. It may be necessary, given the business need, to
work occasional overtime. Our office is located at 4 Walnut Grove Drive,
Horsham, PA 19044. This location is easily accessible via SEPTA public transportation Routes 22,
55, 80, 310 & 311.This is a temporary
casual employee position with the potential to move to regular full time
employee. What are the reasons to consider working for
UnitedHealth Group? Put it all together - competitive base pay, performance
rewards, and a management team who demonstrates their commitment to your
success. Some of our offerings include:
Competitive Base Hourly
WageMonthly Performance Based
Incentive PlanPaid
TrainingMultiple Work Shifts
AvailableEligible Day #1 for Company
401(k) Savings PlanCompany Career Path
ProgramEmployee
DiscountsEmployee Awards &
RecognitionBusiness Casual Dress
CodeCorporate Facility Features
(mothers room, exercise facility, food service kiosks & walking
trails)Primary Responsibilities:
Respond to and resolve on the
first call, customer service inquires and issues by identifying the topic and
type of assistance the caller needs such as benefits, eligibility and claims,
financial spending accounts and correspondence. Help guide and educate
customers about the fundamentals and benefits of consumer-driven health care
topics to include managing their health and well-being by selecting the best
options, maximizing the value of their health plan benefits Own problem through to
resolution on behalf of the customer in real time or through comprehensive and
timely follow-up with the memberResearch complex issues
across multiple databases and work with support resources to resolve customer
issues and/or partner with others to resolve escalated issuesProvide education and status
on previously submitted pre-authorizations or pre-determination
requestsMeet the performance goals
established for the position in the areas of: efficiency, call quality, customer
satisfaction, first call resolution and attendance


Required
Qualifications:

Spanish Bilingual RequiredPrefer 1 year prior experience in an office setting, call
center setting or phone support role, but not required An education level of at least a high school diploma or GED
Demonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsDemonstrated ability to quickly build rapport and respond to
customers in a compassionate manner by identifying and exceeding customer
expectations (responding in respectful, timely manner, consistently meeting
commitments)Demonstrated ability to listen skillfully, collect relevant
information, determine immediate requests and identify the current and future
needs of the member Proficient problem solving approach to quickly assess current
state and formulate recommendationsProficient in translating healthcare-related jargon and complex
processes into simple, step-by-step instructions customers can understand and
act uponFlexibility to customize approach to meet all types of member
communication styles and personalitiesProficient conflict management skills to include ability to
resolve issues in a stressful situation and demonstrating personal
resilienceAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as neededAll new hires will be required to successfully complete the
Customer Service training classes and demonstrate proficiency of the
material
There are several steps in
our hiring process - its a thorough process because we want to ensure the best
job and culture fit for you and for us. In todays ultra-competitive job market,
the importance of putting your best foot forward is more important than ever.
And you can start by completing all required sections of your application. (i.e.
profile, history, certifications and application/job questions). Once you submit
your resume, youll receive an email with next steps. This may include a link
for an on-line pre-screening test(s) (or what we call an assessment) that we ask
you to complete as part of our selection process. You may also be asked to
complete a digital video interview, but we will offer full instructions and tips
to help you. After you have completed all of these steps, you can check on the
status of your application at any time, but you will also be notified via
e-mail. http://uhg.hr/OurApplicationProcessCareers with Optum. Here's the
idea. We built an entire organization around one giant objective; make the
health system work better for everyone. So when it comes to how we use the
world's large accumulation of health-related information, or guide health and
lifestyle choices or manage pharmacy benefits for millions, our first goal is to
leap beyond the status quo and uncover new ways to serve. Optum, part of the
UnitedHealth Group family of businesses, brings together some of the greatest
minds and most advanced ideas on where health care has to go in order to reach
its fullest potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible ideas in one
incredible company and a singular opportunity to do your life's best
work.SM
Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords:
customer service representative, customer service, CSR, UnitedHealth Group, call
center, UnitedHealthcare, health care, office, phone support, training class,
Horsham, PA; Philadelphia, PA; Norristown, PA; Doylestown, PA, zipcode 19154,
Conshohocken, PA & Feasterville, PA

Requirements

See job description.

 

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