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 Account Manager - Bilingual Spanish - Troy, Michigan, United States

Job information
Posted by: Encore Capital Group 
Hiring entity type: Banks and Financial Svcs. 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Clerk
Administrative - Financial Processing
Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: High School 
Minimum years experience: N/A 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: REQ03474 / Latpro-3605546 
Date posted: Apr-04-2018
State, Zip: Michigan, 48083


Job Description

The Company

Welcome to Encore Capital Group, the industry leader in debt management and recovery solutions for consumers!  Encore is an international specialty finance company with operations in 14 countries.  Our domestic subsidiaries include Midland Credit Management and Atlantic Credit and Finance (ACF) which service unsecured consumer debt in the U.S. 

The Role

At Encore, the work we do every day helps pave the way to brighter futures, and our Account Managers are the reason for our phenomenal success.  This exciting position will give you the opportunity to earn substantial financial incentives while assisting consumers down the path to financial recovery. We’ll provide you the support and training you will need to learn our business and be successful!  The skills you’ll learn, will not only benefit your career, but all areas of your life.  And … we pay you a full wage during training.

The Person

  • Fluent in Spanish and English
  • Motivated by helping people through difficult situations while providing an exceptional customer experience.
  • Connects very quickly; builds and leverages client relationships, able to engage consumers with honesty and sincerity over the phone.
  • Strong sense of urgency and initiative to get things done.
  • Ability to manage a large client pipeline with excellent follow-up skills.
  • Ambitious professional who is motivated by opportunity for advancement.

The Perks

NO WEEKENDS! Structured work schedule with a 40-hour work week.  Comprehensive paid training and continuous mentorship. Lucrative incentive plan and sales contests. Best in class benefits and programs to fuel your personal and professional growth and wellness. 

Position Title

Account Manager - Bilingual Spanish


MI - Troy


Operations Decision Science

Position Status

Full time


What You’ll Need

High school diploma or GED.  Persuasive, yet friendly customer service approach. Basic computer skills. Enjoy helping and connecting with people over the phone.  Able to clear a full criminal background check and drug screen and be available to work the following schedule:


Monday - Wednesday: 11:00am-8:00pm                                             

Thursday and Friday: 8:30am-5:30pm                                                 

Be part of Encore’s amazing journey and take your career and income potential to new heights!


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