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 Bilingual English and Spanish Member Navigator - Las Cruces, NM - Las Cruces, New Mexico, United States

Job information
Posted by: Community and State 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719885035 / Latpro-3606793 
Date posted: Apr-04-2018
State, Zip: New Mexico, 88001


UnitedHealth Groupis working to create the Healthcare system of tomorrow and you can help. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join with us and start doing yourlifes best work.SM

As aMember Navigator,you will act in a liaison role with United Healthcare Dual Special Needs Community & State members to ensure appropriate care is accessed as well as to provide home and social assessments and member education.

Primary Responsibilities:

Locate members who need guidance
Telephonic and in person outreach
In person outreach may vary from 25-75%
Create a positive experience and relationship with the member
May focus primarily on conducting health risk assessments with members
If assigned health plan members to assist in completion of recommended screenings and tests:

Inquire if members need help with any specific barriers to healthcare
Identify health plan resources or local community resources to provide solutions for the member
Keep the member out of the hospital by supporting regular visits to their primary physician
Keep member actively engaged with their primary physician
Support the member to ensure pick-up of their Rx
Proactively engage the member to manage their care
Provide member education
Support transitions of care
Help to keep members compliant with their care plans
Partner with care team (community, providers, internal staff)
Knowledge and continued learning of community cultures and values

Required Qualifications:

High School Diploma/GED.
3+ years of experience working within the community Health setting in a Healthcare role.
Knowledge of culture and values in the local community.
Familiarity with the resources available within the community.
Outbound patient/member outreach experience, both telephonic and field-based/in-person.
Experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)
Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
Must be able to travel 25%-75%
Must reside in Las Cruces, NM
Bilingual English and Spanish

Preferred Qualifications:

Experience working in Managed Care.
Knowledge of Medicaid & Medicare populations in your local area.
Bachelor's Degree (or higher)
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:UHG, Insurance, customer services, customer services representative, community health worker,LasCruces, NM, Bilingual English and Spanish


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