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 Bilingual (Spanish / English)Customer Service Advocate - Sugar Land, TX - Sugar Land, Texas, United States

   
Job information
Posted by: UHC Benefit Ops - CandS Ops 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719889469 / Latpro-3607469 
Date posted: Apr-07-2018
State, Zip: Texas, 77478

Description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. Turn on the news on any
night of the week and youre likely to hear about the changes that are sweeping
through our health care system. Its dramatic. Its positive. And its being led
by companies like UnitedHealth Group. Now, you can take advantage of some
of the best training and tools in the world to help serve our existing and new
customers. Youll take as many as 50-70 calls per day from customers who have
questions about their health benefits. As their advocate, youll use your
personality and our tools to help them through the health care benefits
available to them, including helping them enroll in a new plan. This is no small
opportunity. This position is full-time (40 hours/week) Monday- Friday.
Employees are required to have flexibility to work any of our 8 hour shift
schedules during our normal business hours of (7:00 am - 8:00 pm). It may be
necessary, given the business need, to work occasional overtime. Our office is
located at 14141 Southwest Freeway, Sugar Land, TX 77478.Primary
Responsibilities
Respond to and resolve, on the first call, customer service
inquires and issues by identifying the topic and type of assistance the caller
needs such as benefits, eligibility and claims, financial spending accounts and
correspondence Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to select the best benefit plan
options, maximize the value of their health plan benefits and choose a quality
care provider Initiate proactive outreach to members as needed, which may
involve welcoming new members to our health plans, addressing gaps in care,
reviewing coverage, and referring & enrolling them to internal specialists
and programs based on their needs and eligibilityContact care providers (doctors offices) on behalf of the
customer to assist with appointment scheduling or connections with internal
specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth
Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and
rewarding. Youll be called on to research complex issues pertaining to the
callers health, status and potential plan options. To do this, youll need to
navigate across multiple databases which requires fluency in computer navigation
and toggling while confidently and compassionately engaging with the
caller.


Required Qualifications

Spanish Bilingual RequiredHigh school diploma, GED or equivalent work experience
Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer system
applications Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a compassionate manner
Proficient in translating healthcare-related jargon and complex
processes into simple, step-by-step instructions customers can understand and
act upon Proficient conflict management skills to resolve issues in a
stressful situation Preferred
Qualifications
1+ years of customer service experience Prior health care experienceUnitedHealth Group is a team of more than 200,000 people who
are building career success through commitment, compassion and a desire to make
a difference. Join us. Learn more about how you can start doing your lifes
best work.SM
Careers with UnitedHealthcare. Let's talk about
opportunity. Start with a Fortune 6 organization that's serving more than 85
million people already and building the industry's singular reputation for bold
ideas and impeccable execution. Now, add your energy, your passion for
excellence, your near-obsession with driving change for the better. Get the
picture? UnitedHealthcare is serving employers and individuals, states and
communities, military families and veterans where ever they're found across the
globe. We bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity. It's
where you can do your life's best work.SM
Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.


Key words: customer service representative, customer service, CSR,
UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone
support, training clas, Sugar Land, Spanish, Bilingual

Requirements

See job description.

 

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