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 Bilingual (Spanish / English)Senior Customer Service Advocate - Phoenix, AZ - Phoenix, Arizona, United States

Job information
Posted by: UHC Benefit Ops - CandS Ops 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719894998 / Latpro-3608466 
Date posted: Apr-12-2018
State, Zip: Arizona, 85099


Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. Turn on the news on any night of the week and youre likely to hear about
the changes that are sweeping through our health care system. Its dramatic.
Its positive. And its being led by companies like UnitedHealth Group.
Now, you can take advantage of some of the best training and tools in the world
to help serve our existing and new customers. As a senior member of our
Advocate4Me team, youll provide our members with the information they need to
make better decisions about their health, helping them get access to the right
care the first time. Every day, you'll help 50 to 70 callers, in a compassionate
and empathetic manner, providing guidance, support and resolving escalated
issues. This is no small opportunity.

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 7:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 1 E Washington Street, 8th Floor, Phoenix, AZ 85004.

Primary Responsibilities
Handle call transfers for claims reconsiderations and member
education Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to select the best benefit plan
options, maximize the value of their health plan benefits and choose a quality
care provider Initiate proactive outreach to members as needed, which may
involve welcoming new members to our health plans, addressing gaps in care,
reviewing coverage, and referring & enrolling them to internal specialists
and programs based on their needs and eligibilityContact care providers (doctors offices) on behalf of the
customer to assist with appointment scheduling or connections with internal
specialists for assistance Assist customers in navigating UnitedHealth Group websites,
encouraging and reassuring them to become self-sufficient in using our tools
Act as a Subject Matter Expert or mentor to other team members

You've got loads of compassion, but you'll need more for this role.
You'll be interacting with members who need your help to resolve an issue. They
may be frustrated and you'll have to manage the conversation with them
positively while multi-tasking to get to resolution. And many people come into
this role surprised by how truly fast-paced our environment really is. You'll
leave every day impressed by how much you've accomplished.

Required Qualifications
Spanish Bilingual Required1+ year of Customer Service Advocate experience. High school diploma, GED or equivalent work experience
Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer system
applications Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a compassionate manner
Proficient in translating health care-related jargon and
complex processes into simple, step-by-step instructions customers can
understand and act upon Proficient conflict management skills to resolve issues in a
stressful situation Available to work any shift between 8:00 am and 8:00 pm Monday
through Friday
UnitedHealth Group is a team of more than 200,000 people who are
building career success through commitment, compassion and a desire to make a
difference. Join us. Learn more about how you can start doing your lifes
best work.SM
Careers with UnitedHealthcare. Let's talk about
opportunity. Start with a Fortune 6 organization that's serving more than 85
million people already and building the industry's singular reputation for bold
ideas and impeccable execution. Now, add your energy, your passion for
excellence, your near-obsession with driving change for the better. Get the
picture? UnitedHealthcare is serving employers and individuals, states and
communities, military families and veterans where ever they're found across the
globe. We bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity. It's
where you can do your life's best work.SM
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Key words: customer service representative, customer service, CSR,
UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone
support, training clas, Spanish, bilingual


See job description.


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