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 Bilingual (English / Cantonese) Customer Service Scheduling Representative - - Sandy, Utah, United States

   
Job information
Posted by: Employer and Individual 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719911723 / Latpro-3611126 
Date posted: Apr-27-2018
State, Zip: Utah, 84070

Description

Are you ready for a job
that could lead to new career opportunities? If you have basic work skills -
from an office, retail or hospitality environment, UnitedHealth Group
provides the support to help you advance. Apply today as our training classes
start every week. You like working with people. Even more so, you like
helping them. This is your chance to join a team dedicated to helping our
members every day. As a member of our Customer Service Scheduling team, youll
be responsible for receiving inbound calls and scheduling non-emergency medical
transportation. This is where you can bring your compassion for others while
doing your lifes best work. SMThis Bilingual Customer Service
Scheduling Representative position is full-time (40 hours/week)
Monday-Friday. Our shift schedules are 8 hours with starting times from 6:00 am
to 11:30 am. It may be necessary, given the business need, to work occasional
overtime or weekends. Our office is located at 280 W. 10200 S, Suite 210, Sandy,
UT.What are the reasons to consider working for UnitedHealth
Group? With offices throughout the country and even globally, the career
options are endless. Put it all together competitive base pay, a full and
comprehensive benefit program, performance rewards, and a management team who
demonstrates their commitment to your success. Some of our offerings
includes:
18 days of Paid Time Off which you start to accrue with your
first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health
Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short
term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement up to $5,250 per calendar year for job
related courseworkAdoption Assistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramBusiness Casual Dress CodeVoluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.)More information can be downloaded at:
http://uhg.hr/uhgbenefitsPrimary
Responsibilities
Respond to incoming calls from members and assists them with
scheduling non-emergency medical transportation (i.e. doctor appointments,
physical therapy appointment or radiology appointment) with their preferred
providers at their preferred location. Ensures communication completed in a timely manner with
members/patients, home health aides, physicians and medical
facilitiesSupports the member and others by answering their questions and
concerns to include cancelling or rescheduling appointments based on members
requestsObserves at all times the required HIPAA standards to protect
private informationEnters into computer system the required documentation on
members, the scheduling arranged and the communication provided. Meet the performance goals established for the position in the
areas of: efficiency, call quality, customer satisfaction, call resolution and
attendance


Required
Qualifications


Demonstrated proficiency in English and CantoneseAn education level of at least a high school diploma or GED or
10 years equivalent experiencePrior experience in an office setting, call center setting, or
phone support role is a plusDemonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsAbility to remain focused and productive each day though tasks
may be repetitiveUnitedHealth Group is
working to create the health care system of tomorrow. Already Fortune 6, we are
totally focused on innovation and change. We work a little harder. We aim a
little higher. We expect more from ourselves and each other. And at the end of
the day, we're doing a lot of good. Through our family of businesses and
a lot of inspired individuals, we're building a high-performance health care
system that works better for more people in more ways than ever. Now we're
looking to reinforce our team with people who are decisive, brilliant - and
built for speed. Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law. UnitedHealth Group is a drug-free workplace. Candidates
are required to pass a drug test before beginning employment. Keywords:
customer service representative, customer service, CSR, UnitedHealth Group,
call center, UnitedHealthcare, health care, office, phone support, training
class, admin, clerk, cashier, retail, entry level, retail sales, hostess,
waitress/waiter, appointment setter, appointment scheduler, NMT, National Med
Trans, medical transportation, Cantonese, Bilingual

Requirements

See job description.

 

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