Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
    Log me in!   |   Site Map   |   Help   
 Bilingual (English / Spanish) Customer Service Scheduling Representative - - Sandy, Utah, United States

Job information
Posted by: Employer and Individual 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719921283 / Latpro-3612679 
Date posted: May-05-2018
State, Zip: Utah, 84070


Imagine being able to get
answers to your questions from someone who speaks the same language as you do.
Or, the opposite, not being able to get the answers. At UnitedHealth Group, we
want our customers to get those answers by speaking to one of our Bilingual
Customer Service Representatives. If you're fluent in English and Spanish, we
can show you how to put all of your skills, your passions and your energy to
work in a fast growing environment. Even if you have no prior
experience, we have training classes starting soon to help you build the
successful career that you want - apply today! We provide the support and
structure; you provide the interest and motivation. You like working with
people. Even more so, you like helping them. This is your chance to join a team
dedicated to helping our members every day. As a member of our Customer Service
team, youll be responsible for receiving inbound calls and scheduling
non-emergency medical transportation. Your compassion and people skills combined
with our support, training and development will ensure your success. This is no
small opportunity. This is where you can bring your compassion for others while
doing your lifes best work.SMThis Bilingual Customer Service
Scheduling Representative position is full-time (40 hours/week) Monday-
Friday. Employees are required to have flexibility to work any of our 8 hour
shift schedules during our normal business hours (starting times will be 6am to
11:30am). It may be necessary, given the business need, to work occasional
overtime. Our office is located at 280 W. 10200 S, Suite 210, Sandy,
UT.What are the reasons to consider working for UnitedHealth
Group? Put it all together - a highly competitive base pay, a full and
comprehensive benefit program, performance rewards, and a management team who
demonstrates their commitment to your success. Some of our offerings
18 days of Paid Time Off which you start to accrue with your
first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health
Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with
Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement - up to $5,250 per calendar year for
job-related coursework Adoption Assistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramBusiness Casual Dress CodeVoluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.)More information can be downloaded at:
Respond to incoming calls from members and assists them with
scheduling non-emergency medical transportation (i.e. doctor appointments,
physical therapy appointment or radiology appointment) with their preferred
providers at their preferred location. Insures communication completed in a timely manner with
members/patients, home health aides, physicians and medical facilities
Supports the member and others by answering their questions and
concerns to include cancelling or rescheduling appointments based on members
requestsObserves at all times the required HIPAA standards to protect
private information Enters into computer system the required documentation on
members, the scheduling arranged and the communication provided. Meet the performance goals established for the position in the
areas of: efficiency, call quality, customer satisfaction, call resolution and

Prefer 1 year prior experience in an office setting, call
center setting or phone support role, but not requiredAn education level of at least a high school diploma or GED or
10 years equivalent experienceDemonstrated proficiency in English and SpanishDemonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsAbility to remain focused and productive each day though tasks
may be repetitiveAbility to multi-task duties as well as the ability to
understand multiple products and multiple levels of benefits within each
productAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as needed
There are
several steps in our hiring process - its a thorough process because we want to
ensure the best job and culture fit for you and for us. In todays
ultra-competitive job market, the importance of putting your best foot forward
is more important than ever. And you can start by completing all required
sections of your application. (i.e. profile, history, certifications and
application/job questions). Once you submit your resume, youll receive an email
with next steps. This may include a link for an on-line pre-screening test(s)
(or what we call an assessment) that we ask you to complete as part of our
selection process. You may also be asked to complete a digital video interview,
but we will offer full instructions and tips to help you. After you have
completed all of these steps, you can check on the status of your application at
any time, but you will also be notified via e-mail. Group is working to create the health care system of
tomorrow. Already Fortune 6, we are totally focused on innovation and change.
We work a little harder. We aim a little higher. We expect more from ourselves
and each other. And at the end of the day, we're doing a lot of
good. Through our family of businesses and a lot of inspired individuals,
we're building a high-performance health care system that works better for more
people in more ways than ever. Now we're looking to reinforce our team with
people who are decisive, brilliant - and built for speed. Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test before
beginning employment. Keywords:
customer service representative, customer service, CSR, UnitedHealth Group,
call center, UnitedHealthcare, health care, office, phone support, training
class, admin, clerk, cashier, retail, entry level, retail sales, hostess,
waitress/waiter, appointment setter, appointment scheduler


See job description.


Employer and Individual requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
  Prefer not to enter your email?