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 Senior Bilingual (Spanish/English) Community Outreach Ambassador ? Irvine, CA - IRVINE, California, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Advertising
Travel: 50 - 100% 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 759096 / Latpro-3613236 
Date posted: May-08-2018
State, Zip: California, 92602


What's the first thing that happens when one of the most successful physician groups in Orange County comes together with a global leader in health care? Opportunity.  With Monarch HealthCare joining Optum and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. With a vibrant network of hospitals and urgent care centers, we're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(sm) The Senior Bilingual (Spanish/English) Community Outreach Ambassador is responsible for strategizing and developing marketing tactics to influence and increase enrollment in contracted Medicare Advantage plans.  They also execute marketing plans that are primarily activity driven.  Strategies are developed with marketing director.  This position requires excellent relationship development and customer service skills with health plans, brokers, community centers, faith-based organizations, employers, government organizations and others involved with Medicare eligibles.  A secondary focus is customer service.   It is front-line resolution of routine and complex problems of Monarch members.  The Senior Community Outreach Ambassador also serves as a dedicated resource for community members who work with Medicare eligibles.  They are a primary point of contact for eligibles, members and others who work with these groups. This position requires event coordination, tracking business development opportunities and detailed reporting to evaluate for return on effort. It supports marketing plans aligned with the business goals of Optum and Monarch HealthCare.Primary Responsibilities: Collaborates with and obtains approval from market leadership to develop an action plan for designated territorySeeks and tracks business development opportunitiesMaintains accountability for time and financial investmentParticipate in activities designed to enhance member retentionCoordinates events with others, requires excellent communication, collaboration and time managementIdentifies and responds to senior member and sales concernsWorks toward problem resolution within MonarchPerforms appropriate research and resolution in conjunction with Provider Relations, Customer Service, business operations and clinical teamsKeeps current with changes in Monarch's clinical programsRefers members and works under the direction of the clinical team to communicate with membersResponsible for coordinating, collecting and being knowledgeable about senior health plan benefits, must educate members as neededStays informed about changes in Monarch provider network and is a resource for physician referralsActs as a general resource for other areas of senior care such as transportation, assisted living, financial counseling, hospice, care giver information, advance directives, health insurance, prescription drug discounts, senior housing, food and moreRefers to Monarch pharmacist, or other clinical staff when appropriateProvides health education and promotes Monarch physicians at community marketing events, senior living or recreational facilities in collaboration with community partnersParticipates in the development of marketing materials for sales channel, seniors, health education, and senior newsletterMakes customer service visits to Monarch primary care physicians, especially those with senior growth potentialInitiates, seeks out and develops relationships with health plan sales channels, community influences and hospitals in order to identify and implement awareness and acquisition opportunities with Medicare eligibleCollaborates with physician marketing specialist, marketing staff, Provider Relations and Quality ImprovementParticipates in a team effort to help others in Network ManagementAttends community activities, conducts group presentations and participates in networking meetings that lends to Monarch brand visibilityParticipates in office manager meetings, Monarch physician general membership meetings, internal department meetings and other special meetings as needed


Required Qualifications:

High School Diploma or GEDMust be bilingual in Spanish and English3+ years of healthcare, provider relations, sales or marketing experience Basic proficiency with Microsoft Word (creating and editing documents), PowerPoint (editing slides) and Excel (general spreadsheet navigation and data entry)Access to reliable transportation and able to travel up to 75% within greater Orange County / Long Beach area Flexible to working outside regular business hours (evenings / weekends) as neededAbility to transport and set up presentation equipment (pushing and pulling carts) and marketing materials Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Preferred Qualifications:

Bachelor's degree (or higher)Experience with medical groups or physician practice or health plansPrevious experience working with Medicare AdvantagePrevious experience working with older adult demographicPrevious community outreach experiencePrevious experience with in a large matrix organizationPrevious customer service experience

with Optum.
Here's the idea. We built an entire organization around one giant objective;
make the health system work better for everyone. So when it comes to how we use
the world's large accumulation of health-related information, or guide health
and lifestyle choices or manage pharmacy benefits for millions, our first goal
is to leap beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some of the
greatest minds and most advanced ideas on where health care has to go in order
to reach its fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Optum, incredible ideas in
one incredible company and a singular opportunity to do your life's best

Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or expression,
marital status, genetic information, or any other characteristic protected by


UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.

Keywords: senior, community
outreach, ambassador, provider relations, sales, marketing, orange county,
Irvine, CA, California


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