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 Bilingual (Spanish / English) Pharmacy Customer Service Representative - Tucson, - Tucson, Arizona, United States

   
Job information
Posted by: OptumRx 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719930045 / Latpro-3613934 
Date posted: May-11-2018
State, Zip: Arizona, 85777

Description

Cuando se trata de
salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de
carrera! Training classes start soon - apply today!

Imagine being able
to get answers to your health plan questions from someone who speaks the same
language as you do. Or, the opposite, not being able to get the answers. At
UnitedHealth Group, we want our customers to get those answers by speaking to
one of our Bilingual Representatives. If you're fluent in English and Spanish,
we can show you how to put all of your skills, your passions and your energy to
work in a fast growing environment.
Youve heard
this all your life. Trust matters. Being trusted matters a lot. Here at
OptumRX weve earned the trust of more than 65 million people who rely on us for
the prescription drugs that improve their health and lifestyle. Now, we trust
that you can take advantage of some of the best training and tools in the world
to help serve our customers and their care providers. Youll take as many as
50-70 calls per day from members who have questions about their prescriptions
and youll use your personality and our tools to make each call successful. This
is no small opportunity. This is where you can bring your compassion for others
while building your career. This position is full-time (40 hours/week)
Sunday- Saturday. Employees are required to have flexibility to work any of our
8 hour shift schedules during our normal business hours of (5:00am to 9:00pm).
It may be necessary, given the business need, to work occasional overtime. Our
office is located at 9040 S Rita Rd, Tucson, AZ 85747.Primary
Responsibilities
Respond to incoming calls from our customers on issues related
to benefit eligibility questions and prescription status inquiriesGuide and educate callers on their prescription benefits, use
of plan, formulary, premiums and status of orders and claims or
inquiriesAsk appropriate questions and listen actively while documenting
required information in computer systemsIdentify issues and communicate solutions and steps to
customers, pharmacies and physicians with prescription orders and
reordersMake outbound calls to customers on prescription orders and
payment issuesThis role is equally challenging
and rewarding. Youll be called on to research complex issues pertaining to
member prescription and/or pharmacy benefits across multiple databases which
requires fluency in computer navigation and toggling while confidently and
compassionately engaging with the caller. To learn even more about this
position and hear from our other Pharmacy Customer Service Representatives,
click here to watch a short video: http://uhg.hr/pharmCSRvideo


Required
Qualifications
Spanish Bilingual RequiredHigh school diploma or GED OR equivalent work
experienceFamiliarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer system
applications Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a compassionate manner
Preferred Qualifications
1+ year of experience in a related environment (i.e. office,
administrative, clerical, customer service, etc.) using phones and computers as
the primary job toolsHelping create positive
customer experiences for our members can drive your sense of impact and purpose.
Join us as we improve the lives of millions. Learn more about how you can start
doing your lifes best work.SM
UnitedHealth Group is working to create the health
care system of tomorrow. Already Fortune 6, we are totally focused on
innovation and change. We work a little harder. We aim a little higher. We
expect more from ourselves and each other. And at the end of the day, we're
doing a lot of good. Through our family of businesses and a lot of
inspired individuals, we're building a high-performance health care system that
works better for more people in more ways than ever. Now we're looking to
reinforce our team with people who are decisive, brilliant - and built for
speed. Come to UnitedHealth Group, and share your ideas and your passion
for doing more. We have roles that will fit your skills and knowledge. We have
diverse opportunities that will fit your dreams. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Key words:
UnitedHealth Group, OptumRX, training class, customer service representative,
customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound
calls, Call Center

Requirements

See job description.

 

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