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 Sales Operations Analyst - Bilingual in Chinese Cantonese / Mandarin - - Fullerton, California, United States

Job information
Posted by: Employer and Individual 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 719937252 / Latpro-3614925 
Date posted: May-17-2018
State, Zip: California, 92831


Position Description:Welcome
to one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work. Primary Responsibilities:
Provide excellent service to walk - in membersActs as a customer advocate in providing assistance to resolve members issues and problemsFollow - up calls to members with resolution to identified issues in timely mannerResolves inquiries related to authorizations, claims, enrollment, and billingProvides service requests to other departments as neededFulfills material requests for membersMaintains accurate member data, including addresses, phone numbers, and PCP changesInputs data in system for record tracking and issue resolutionDocuments all issues in system in a timely mannerProactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experiencePromotes various store events and seminars to customersAssists members to apply for various government assistance programsPerforms accountabilities in accordance with established organizational metrics Identifies trends and continuously makes recommendations to improve processesReports issues or problems with members, systems and processes to managerAssists and involves in member retention projectsPerforms other related projects and duties as assignedDemonstrate the ability to build and
maintain productive working relationship with others and contribute as
an effective team memberPerforms Insides sales function to increase new businessService walk - in prospects interested in Medicare and Individual ProductsResponsible for the daily support of the sales function to minimize the administrative work of producers

Required Qualifications:

High School Diploma / GED (or higher)California Health License or the ability to obtain license within 30 days of employmentBilingual in Chinese Cantonese / MandarinAbility to
navigate through multiple computer programs including Microsoft Excel
(create spreadsheets) and Microsoft Word (update documents)
Preferred Qualifications:

1+ years of Case Management experience
Careers at UnitedHealthcare Employer & Individual.
We all want to make a difference with the work we do. Sometimes we're
presented with an opportunity to make a difference on a scale we
couldn't imagine. Here, you get that opportunity every day. As a member
of one of our elite teams, you'll provide the ideas and solutions that
help nearly 25 million customers live healthier lives. You'll help write
the next chapter in the history of health care. And you'll find a
wealth of open doors and career paths that will take you as far as you
want to go. Go further. This is your life's best work. Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group, UnitedHealth Care, Health Care, Sales, Medicaid,
Retirement, Bilingual, Chinese language, Case Management, California
Health License


See job description.


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