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 Membership Service Rep - Inbound CC (Bilingual Desired) - Heathrow, FL - Heathrow, Florida, United States

   
Job information
Posted by: AAA The Auto Club Group 
Hiring entity type: Other 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$27040 - 27040
Benefits: 401(k) -
Bonus Plan -
Dental Insurance -
Disability Insurance -
Health Insurance -
Life Insurance -
Paid Sick Leave -
Paid Training -
Tuition Reimbursement -
Paid Vacation -
 
Relocation: No relocation assistance provided 
Position functions: Administrative - Other
Customer service & support
Other
Sales
 
Travel: Unspecified 
Accept candidates: in same state/locale 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: / Latpro-3615035 
Date posted: May-24-2018
State, Zip: Florida, 32746

Description

AT AAA THE AUTO CLUB GROUP
WE ARE MEMBERS HELPING MEMBERS FOR OVER 100 YEARS!


Do you enjoy being part of a team that provides exceptional service?
Do you welcome the opportunity to resolve problems and be the go-to source for information?
Do you have a high level of professionalism and a passion for what you do?
Are you committed to providing exceptional service?


Our team members demonstrate these qualities every day.

The Auto Club Group is hiring motivated, goal-driven and successful
Member Representatives just like you!


Our Member Representatives’ Benefits Package includes:


? $13.00/hour starting rate (eligible for annual increases based on performance) + uncapped incentives (**minimum monthly incentive is $556.00 if hitting minimum production standards)
? 401(k) plan with employer match
? Retirement Savings Plan (employer paid)
? Corporate Incentive Plan (if annual performance goals are met or exceeded)
? Paid Training programs including classroom and on-the-job training
? Medical/Dental/Vision Insurance
? Short and Long-Term Disability
? Paid Time Off accrues after 90 days
? Tuition Reimbursement
? A complimentary AAA Membership (applies to new memberships only)
…and more

This position requires a commitment to enhancing our Member Value by providing exceptional service and the drive to succeed in a fast-paced, high-volume call center with an organization that supports and rewards excellence.

Our Member to Member call center professionals are dedicated representatives who:

Serve as a trusted advisor and provide consultative selling to include new member sales, associate add-on memberships, AAA MasterCard, membership upgrades, automatic renewals and transfers, and fulfilling promotional information.

Respond to inbound membership calls to assist members with information including but not limited to: member information, directions, and attractions, weather conditions, road closures, show your card and save program, may assist with TripTik requests/auto vacation planning.

Handle, resolve and process all membership inquiries through first call resolution.

Consistently demonstrate a positive service attitude to fellow members by accurately and courteously explaining policies and procedures.


Preferred Qualifications:

? MS Office Suite (Word, Excel, PowerPoint)
? Previous experience in call center environment
? Bi-lingual candidates strongly encouraged to apply



Requirements

Required Qualifications:

Education:

High school diploma or equivalent

Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products

Experience:

Prior experience in a customer servicing and relationship position

Knowledge and Skills:

Basic computer knowledge and skills

Must have excellent communications skills and great customer service skills with the ability to set personal goals based on job requirements and be team oriented

Must have soft-selling skills and be able to multi-task

***Full-time, Paid Training Scheduled to Start Monday, May 7, 2018***
4 weeks, Monday - Friday, 8:30AM 5:00PM
Individual Production Schedules Apply After Training