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 Claims Concierge Manager - Chicago, Illinois, United States

Job information
Posted by: Combined Insurance 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$25000 - 100000
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 319604 / Latpro-3615038 
Date posted: May-17-2018
State, Zip: Illinois, 60661


Combined Insurance, a Chubb Company, is seeking a Claims Concierge Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!


This position manages the claim intake, claim inquiry and processing of "once and done' claims for various business segments within the Claims Department. Provides direction to ensure quality, timely customer service and productivity metrics are met.
  • Manage all aspects of claim activities, together with peers, ensuring an ongoing and even workflow to achieve departmental goals
  • Monitor and track service levels, quality performance and productivity
  • Attendance scheduling, recording, tracking and approval
  • Responsible for the preparation of various monthly, quarterly, and annual reports
  • Responsible for performance management of staff, including but not limited to employee development/counseling/evaluation, quality improvement
  • Identification of training needs and works collaboratively with learning & development or other areas to address these needs
  • May review, approve, or deny simple claims over authority of Claim Associate and within current company guidelines
  • Select, interview and hire new employees
  • Develop and implement new procedures for claim processing to drive continuous process improvement
  • Works with other departments within the company to resolve issues relevant to effective claim administration
  • Coordinate audit functions with auditors
  • Projects and duties as assigned by Claim Director


  • Excellent interpersonal & communication skills
  • Ability to deal with customers and business partners in a professional manner
  • Ability to make prompt, sound decisions based upon analysis of complex issues
  • Strong attention to detail
  • Ability to maintain direction and professionalism in high-pressure situations
  • Willingness to embrace change and successfully implement new approaches and ideas
  • Ability to foster teamwork toward a common objective
  • Strong work ethic with customer centric focus
  • Demonstrated ability to work with a minimum of supervision

  • Solid working knowledge of Word and Excel
  • Experience with online claim processing and imaging systems helpful
  • Proficient in MS Office suites
  • Strong partnership and collaboration
  • Resource management utilizing metrics, scheduling and contact center tools / resources
  • Ability to drive and manage change
  • Ability to prioritize work in fast pace environment with attention to detail
  • Analytical skills
  • Engage, motivate higher performance

  • Bachelors' Degree or equivalent work experience
  • Minimum of five years of experience in a call center and/or insurance industry, including three years Supervisory experience
  • Working knowledge of industry best practices, procedures and principles
  • Advanced knowledge of medical terminology
  • Coursework in industry programs desirable


As a Combined corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

Health insurance

Dental insurance

Tuition reimbursement

A company-match 401(k) plan

Disability insurance

Life insurance

Employee referral bonuses


Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company is one of the world's largest multiline property and casualty insurers. With operations in 54 countries, the Company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

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Travel - No
Job Posting - May 17, 2018, 9:33:31 AM


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