Sodexo’s Health Care Division is seeking a Environmental Services / Custodial Manager 1 at Desert Regional Medical Center in Palm Springs, CA. This is 2nd shift/evening position that will require flexibility, Holiday's and Weekends may also be required. Relocation is not offered at this time.
Desert Regional Medical Center is a 385 bed hospital and is the Coachella Valley's only trauma center. One of our most focused activities is on continuous measurement and improvement of our services. The unit operates 24 hours a day, seven days a week with an hourly workforce speaking predominately Spanish. Relocation is not offered at this time.
This position will be responsible for customer and client interaction, custodial inspection measurements, on-going training, quality, safety, pest control and the implementation of best practices. It will also be responsible for infection control compliance, improved services, and timeliness of responses and validation of work quality. Manage and coordinate floor care team and project work.
We are looking for a candidate who:
- is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
- has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections;
- possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;
- has 1-2 years previous custodial or housekeeping management experience in a hospital or healthcare environment;
- has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
The “Hands-On” manager primarily handles day-to-day Environmental Services operational functions and ensures unit level, corporate, employee relations, safety, training, and unit operating systems compliance.
Required: Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, Excel, and PowerPoint; good communication and presentation skills; detailed oriented, and well organized.
Preferred: Ability to communicate (speak and write) in English and Spanish will assist in managing this workforce.
Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.
-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
-Reviews and maintains assigned areas of the Sodexo/Client budget commitments.