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 CONTACT REPRESENTATIVE * SEASONAL, BI-LINGUAL - SPANISH - Portland, Oregon, United States

   
Job information
Posted by: Internal Revenue Service 
Hiring entity type: Call Center 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: US$35466 - 63254
Benefits: 401(k) -
Health Insurance -
Paid Vacation -
 
Relocation: No relocation assistance provided 
Position functions: Administrative - Financial Processing
Administrative - Other
Customer service & support
Entry
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 18CW5-WIX0064-0962-05-SP / Latpro-3618898 
Date posted: Jun-18-2018
State, Zip: Oregon, 97204

Description

This is a permanent seasonal position, with seasons generally ranging from 8-11 months, with a mandatory furlough period.

IRS Contact Representatives provide over-the-phone customer service to taxpayers and their representatives. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

This position is also being offered without the bilingual component. 100 English-only positions are being offered on the usajobs website under the Announcement number 18CW5-WIX0046-0962-05-SP

Note: Bilingual job seekers should also apply for the English-only positions as there are more job openings being offered.


Requirements

Must have 1 yr specialized customer service experience, or a 4 yr degree, or a combination of both.

Must be a U.S. Citizen or National

Must be Registered for Selective Service (if applicable)

FBI fingerprint and tax compliance verification will be completed as a condition of employment

 

Internal Revenue Service requires you to fill in their on-line form which will open in a different window.

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