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 CONTACT REPRESENTATIVE BILINGUAL - Dallas, Texas, United States

   
Job information
Posted by: Internal Revenue Service - IRS 
Hiring entity type: Government 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Accounting
Administrative - Financial Processing
Customer service & support
Finance
 
Travel: Unspecified 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: Bachelor Degree 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 18CW7-WIX0067-0962-05-DC / Latpro-3622727 
Date posted: Jul-17-2018
State, Zip: Texas, Zip not provided

Description

he U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.
WHAT DOES A CONTACT REPRESENTATIVE DO? IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements.

WHAT IS THE DIVISION:The Wage & Investment Division (W&I): The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.
Positions are located in Dallas, TX at 1100 Commerce St Dallas TX 75242.
Career/Career Conditional appointment with a Full-Time Seasonal work schedule of six months. Eligible for health and life insurance.
The anticipated start date is October 01, 2018.
Selectees will be required to attend 10 to 12 weeks of mandatory training from 10/1/2018 - 01/29/2019. Hours for training will be from 01:00 PM to 09:30 PM Monday-Friday.

Responsibilities
As a Contact Representative you will:

Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
Address wide range of issues/problems that require unique solutions;
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
Secure, analyze and protect sensitive personal and financial information;
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.


Requirements

BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.

 

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