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 Customer Service Rep - Rockford, Illinois, United States

   
Job information
Posted by: Waste Connections, Inc. 
Hiring entity type: Utilities Oil, and Gas 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R-11168 / Latpro-3623484 
Date posted: Jul-03-2018
State, Zip: Illinois, 61101

Description

Job Title

Customer Service Rep

Employee Type
Employee

Requisition Primary Location

Rockford, Illinois

Job Description

The Position:

We are looking for a High Energy Customer Service Representative to join the team at our Hauling location in Rockford, IL. Previous waste experience would be a huge plus!

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

Job Duties:

  • Works in conjunction with other departments to resolve customer disputes.
  • Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
  • Interviews customers and records interview information into computer.
  • Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
  • Take payments, bank deposits, key word orders, keys production paperwork and general office duties
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

Requirements:

  • 2 years of Customer Service experience in a high call volume atmosphere.
  • High school diploma or equivalent.
  • Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must
  • Solid Waste Industry Experience and or related field is preferred.
  • Excellent verbal communications skills.

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.  We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans).



Job Requirements:

Education:

Language: 

Certification(s):

Competencies:

Responsibilities:

Skills:



Requirements

See Job Description

 

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