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 Bilingual Customer Service Representative - Lafayette, Indiana, United States

   
Job information
Posted by: Alorica 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 720011636 / Latpro-3623978 
Date posted: Jul-06-2018
State, Zip: Indiana, 47901

Description

To apply, email (please use the apply button below) or call (765) 269-2304 or stop by our office at 181 Sagmore Parkway S., Lafayette, IN 47905

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary

JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus

Knowledge, Skills and Abilities:
Bilingual
Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude

Work Environment:
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems

Physical Demands:
Constant sedentary work.
You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: : The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences.
But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)
organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more.
Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step?

About Alorica:
Alorica is an equal opportunity employer and committed to diversity in its workforce.
Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Type: Full-time.

To apply, please e-mail your resume to (please use the apply button below) .



Requirements

See job description.

 

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