Coordinates and provides support within the PeopleCenter for Mobility & Records. Identifies and addresses human resource related requests, issues, and concerns from internal Sodexo customers (also from external new hires for M&R). Diagnoses HR issues and resolves or escalates within appropriate functional areas. Performs exemplary customer service and assistance to employees, leaders and as well to partners outside of the PeopleCenter (ie., Segment HRBPs, Employee Relations Services, Talent Acquisition Group, Compensation, Benefits, Labor Relations).
Responsibilities include knowledge of phone and case management system, knowledge base portal, benefits, company policy manual and working knowledge of Ingenium, ADP, eTIME, EDW, payroll, PTO, ER-related areas, iCIMS and other enterprise systems. Demonstrated proficiency with customer service function; consistently meets or exceeds all performance standards and case management targets. Ability to independently analyze complex situations.