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 Practice Manager - Chicago, Illinois, United States

Job information
Posted by: Howard Brown Health 
Hiring entity type: Health and Medical Svcs. 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Health Insurance -
Paid Vacation -
Relocation: No relocation assistance provided 
Position functions: Health - Clinical/Medical Assistant
Health - Other
Travel: Up to 25% 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: 10190 / Latpro-3629539 
Date posted: Aug-10-2018
State, Zip: Illinois, 60613


2 Open Positions:
Howard Brown Sheridan
Howard Brown Health at La Casa Norte

  • Under the direction of the Director, Practice Operations, the Practice Manager supervises and coordinates staff and activities for assigned clinic site(s) 
  • Carries out responsibilities in accordance with organization’s polices and applicable laws.
  • Responsibilities include, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and holding employees accountable; addressing complaints and resolving problems.
  • Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manual.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 
  • Direct oversight of the day to day site clinic operations support staff inclusive of medical office support staff, exclusive of nursing, BHS, and medical providers.
  • Recruits, hires, and supervises assigned clerical/clinical personnel in conjunction with Operations, including efficiently rooming/vitaling patients and overseeing/promoting the highest level of customer service provided to patients and clients. 
  • Develops efficient processes for collection of demographic and insurance information for patients.
  • Leads the team in educating patients about benefits they may be eligible for and assisting patients with those application procedures.
  • Provides front desk functions of greeting clients, check in and registration functions along with the support staff team, as needed.
  • Evaluates performance frequently and recommends increases, promotions, and disciplinary actions for those staff assigned.
  • Assures that performance evaluations of staff are completed in a timely manner.
  • Oversees the provision of office support functions by Medical Assistants and support staff including administrative support with client communications, paperwork requests and administrative support of Nursing and Medical providers.
  • Provide the highest level of service to internal customers at the site including nursing and medical providers.
  • Serves as liaison for medical providers and gathers feedback on how to improve operational efficiencies.
  • Ensures smooth operations and minimizes wait times, improves cycle time patient waiting time.
  • Conducts office staff meetings with appropriate staff members at sufficient frequency as to maintain optimal communication regarding sites issues, staff concerns, and operation policies.
  • Serves as a liaison for the safety committee, fire/site specific safety officer functions for the site(s). 
  • Acts as client advocate and attempts to resolve client complaints regarding office functions and service provided.
  • Reports incidents needing a higher level of attention to the grievance officer.
  • Assists team in resolution of day to day operational challenges and seeks feedback from the team on operations for the site. 
  • Develop and oversee the schedule for support staff to optimize operational efficiency at the site(s).
  • Works collaboratively with outside vendors as well as internal staff to order medical and office supplies for the site.
  • Provides allocation for invoices of expenses incurred by the site(s). Oversees maintenance of clinic site(s) and equipment providing recommendations for maintenance over time.
  • Develops training programs to ensure data entry standardization, accuracy and integrity as well as adherence to collections policies and procedures. Mentors staff to develop skills necessary to improve their abilities.
  • Establishes monitoring and auditing practices to assure accuracy of data collection.
  • Attends required meetings and participates in committees as requested. Performs other duties as needed.


  • 3 years medical office experience required
  • High Schoold Diploma or GED
  • 1-2 years direct oversight and management of staff experience required
  • Promotes a culture of customer service
  • Ability to use computers and office software, business office machines, tools, equipment as necessary to perform job duties.
  • Bilingual- Spanish Required for (La Casa Norte location) 


  • Current certification as medical assistant preferred
  • Bilingual – Spanish/English highly regarded