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 Behavioral Health Practice Manager - Chicago, Illinois, United States

   
Job information
Posted by: Howard Brown Health 
Hiring entity type: Health and Medical Svcs. 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Health Insurance -
Paid Vacation -
 
Relocation: No relocation assistance provided 
Position functions: Administrative - Other
Health - Psych/Behavioral/Mental
Health - Social Work/Public Health
 
Travel: Up to 25% 
Accept candidates: in same state/locale 
Languages: English - Studied
 
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: Cover letter required
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: 3528 / Latpro-3636357 
Date posted: Sep-17-2018
State, Zip: Illinois, 60626

Description

Howard Brown Health Clark Location

Under the direction of the Director, Practice Operations, the Behavioral Health (BH) Practice Manager supervises and coordinates staff and activities for behavioral health services across multiple assigned clinic site(s) and the Counseling Center. Carries out responsibilities in accordance with organization's polices and applicable laws. Responsibilities include, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and holding employees accountable; addressing complaints and resolving problems, overseeing behavioral health schedules and efficient scheduling. Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Direct oversight of the day to day site clinic operations support staff inclusive of behavioral health office support staff, exclusive of behavioral health providers.
Recruits, hires, and supervises assigned clerical/clinical personnel in conjunction with Operations, including efficiently coordinating behavioral health services across all clinic locations and overseeing/promoting the highest level of customer service provided to patients and clients.
Develops efficient processes for collection of demographic and insurance information for patients. Leads the team in educating patients about benefits they may be eligible for and assisting patients with those application procedures.
Provides front desk functions of greeting clients, check in and registration functions along with the behavioral health support staff team, as needed.
Evaluates performance frequently and recommends increases, promotions, and disciplinary actions for those staff assigned. Assures that performance evaluations of staff are completed in a timely manner.
In collaboration with other Practice Managers, coordinates Medical Assistant support of psychiatry providers and support staff including administrative support with client communications, paperwork requests and administrative support of behavioral health providers.
Provide the highest level of service to internal customers at assigned site(s), including behavioral health providers.
Serves as liaison for behavioral health providers/department and gathers feedback on how to improve operational efficiencies.
Ensures smooth operations and minimizes wait times, improves cycle time/patient waiting time and scheduling efficiency.
Conducts office staff meetings with appropriate staff members at sufficient frequency as to maintain optimal communication regarding sites issues, staff concerns, and operation policies.
Serves as a liaison for the safety committee, fire/site specific safety officer functions for the site(s).
Acts as client advocate and attempts to resolve client complaints regarding office functions and service provided. Reports incidents needing a higher level of attention to the grievance officer or Director of Behavioral Health.
Assists team in resolution of day to day operational challenges and seeks feedback from the team on operations for the site.
Develop and oversee the behavioral health schedules for support staff to optimize operational efficiency at the site(s).
Works collaboratively with outside vendors as well as internal staff to order office supplies for the site. Provides allocation for invoices of expenses incurred by the site(s).
Oversees maintenance of clinic site(s) and equipment providing recommendations for maintenance over time.
Develops training programs to ensure data entry standardization, accuracy and integrity as well as adherence to collections policies and procedures. Mentors staff to develop skills necessary to improve their abilities.
Establishes monitoring and auditing practices to assure accuracy of data collection.
Attends required meetings and participates in committees as requested.
Performs other duties as needed.


Requirements

Required:

High School Diploma or GED equivalent
3 years behavioral health office management experience
Experience in direct oversight and management of staff
Experience promoting a culture of customer service
Ability to use computers and office software, business office machines, tools, equipment as necessary to perform job duties.
Excellent verbal and written communication
Excellent interpersonal skills

Preferred:
Previous experience as an office manager
Familiarity with behavioral health services, including therapy, psychiatry and integrated behavioral health consulting
Bilingual Spanish/English