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 Patient Services Rep - PSU - Dallas, TX - DALLAS, Texas, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Receptionist/Secretarial
Health - Clinical/Medical Assistant
Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 787127 / Latpro-3642606 
Date posted: Oct-13-2018
State, Zip: Texas, 75201


Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)

The Patient Services Representatives is responsible for scheduling patients to be seen by the PSU, coordinating schedules with PCP offices, tracking call disposition and validating correct information while ensuring a professional and courteous environment in supporting physician offices and staff.

Primary Responsibilities:

  • Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
  • Arranges transportation to and from health screening clinics
  • Ensures efficient telephone communication with patients and providers
  • Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
  • Establish and maintains effective working relationships with physicians, staff and other departments
  • Follows written protocols and procedures of mobile team
  • Documents work processes effectively and as required by procedure
  • Demonstrates courtesy and willingness to assist towards patients and their families
  • Performs all other related duties as assigned

Please note: This is a full time, M-F 8am to 5pm position located at our Dallas office off of Mockingbird.

Required Qualifications:

  • High school graduate or GED
  • 1+ years of related work experience including data entry
  • Working knowledge of medical office procedures and medical terminology
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Communication and customer service experience

Preferred Qualifications:

  • ICD 9 and CPT coding experience
  • Bilingual - English / Spanish

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: patient services rep, front desk, front office, medical receptionist, WellMed, UnitedHealth Group, UHG, Dallas, TX, Texas, bilingual, spanish


Please see job description.


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