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 Bilingual (Spanish / English) Sales Support Specialist - Indianapolis, IN (Job - INDIANAPOLIS, Indiana, United States

Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Insurance
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 797242 / Latpro-3648611 
Date posted: Nov-10-2018
State, Zip: Indiana, 46280


Join Us for Our Job Fair

Wednesday, November 14, 2018 from 1:00pm to 6:00pm

Thursday, November 15, 2018 from 1:00pm to 6:00pm


7440 Woodland Drive

Indianapolis, IN 46278

We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.

Life moves fast, don’t get left behind. Training classes start soon; apply now before it’s too late!

If helping others is second nature to you, bring your passion for providing exceptional service to UnitedHealth Group. This position is a great first step in an opportunity to transition to a sales career while watching your contributions help our business grow. You would assist customers with purchasing products that are greatly improving their lives. Performance leads to success and your life’s best work. SM

As a Sales Service Specialist, you will be assisting customers who have already received a quote with any follow up questions they may have as well as to complete their enrollment. In order to support high call volumes from our sales department as well as any new outbound campaigns, the Sales Service Specialist will need to obtain a Life & Health insurance license within 30 days of employment.

This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 10:00pm, Monday - Thursday, 8:00am - 8:00pm Friday, and 9:00am - 5:30pm on Saturdays. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7440 Woodland Drive, Indianapolis, IN 46278.

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre - employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to:


    • Handle customer inquiries regarding health and supplementary products including answering plan questions, providing enrollment support, as well as making follow up calls to new and existing customers
    • Data entry in order to update our internal database with customer information
    • Conduct outbound calls to prospective customers to prescreen sales leads before handing off to the Inside Sales Product Advisors
    • When applicable, assist the sales lead by providing a quote to the customer


    • Spanish Bilingual Required
    • A minimum education level of a high school diploma or GED; OR ten years of equivalent work experience
    • State health/life license is not required when hired. However, hired individuals must obtain the necessary state health/life licensing within 30 days of employment.
    • At least one year of customer service or sales experience
    • Demonstrated ability in using computer and Windows PC applications including Microsoft Word and Excel, which includes strong keyboard and navigation skills and learning new computer programs
    • Ability to work regularly scheduled shifts within our hours of operation including the training period

    Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    Keywords: customer service representative, customer service, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, sales


    Please see job description.


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