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 Field Service Representative - Fort Lauderdale, Florida, United States

Job information
Posted by: ACR Electronics 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: weXYCErdx5zgWHYOwpYJdbb9GXecu6 / Latpro-3657912 
Date posted: Jan-03-2019
State, Zip: Florida, 33312


Job Title:                    Field Service Representative

Department:              Technical and Field Services

Reports To:                Field Service Manager

FLSA Status:             Salaried Exempt





Provides technical information to Customers to help with the install of Company products.




Able to provide technical assistance to Customers to ensure the proper installation and operation of Company products, including

  • Expert product knowledge coupled with experience in the use and installation of product
  • Excellent verbal and written communication skills
  • Be very accurate, responsible and tactful in dealing with a multitude of customers at all levels
  • Be able to transfer product knowledge and procedures into training of support center personnel
  • Travel to training centers and product shows as necessary, to include international
  • Liaise with Production and Engineering departments in feedback and field support issues, product failures and investigations
  • Support the Repair technicians as necessary






  • 2 year college or technical school; Bachelor’s preferred
  • Avionics training through civilian or military schools
  • Good Micro-Soft Office skills a must
  • Computer and website navigation skills required
  • Strong Customer service and communication skills
  • Experience dealing with aviation OEMS preferred
  • Excellent phone skills required, as well as, good organizational skills
  • Knowledge of marine and aviation products helpful




Most have good grammar skills.  Ability to communicate effectively in oral and written form and to write routine correspondence in English.



Ability to calculate figures and amounts such as addition, subtraction, multiplication and division. Must be able to calculate discounts and percentages. 



Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to anticipate and proactively solve problems.


PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand, walk, sit for prolonged periods, use hands and/or fingers to handle or feel, reach with hands and arms and talk or hear.  Specific vision abilities required by this job include close vision, and ability to adjust focus.  


WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.  The employee will be exposed to the hazards associated with travel.

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