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 Customer Relations Specialist - Cayce, South Carolina, United States

   
Job information
Posted by: Dominion Energy 
Hiring entity type: Utilities Oil, and Gas 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: No relocation assistance provided 
Position functions: Administrative - Other
Customer service & support
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Conversational
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in:
Cover letter: No cover letter requested
Job code: 26192621 / Latpro-3661724 
Date posted: Jan-23-2019
State, Zip: South Carolina, 29033

Description

SCANA is becoming Dominion Energy!

If you have a passion for exceeding customer expectations and enjoy a challenging, fast paced, and unscripted contact center environment, SCANA Corporation wants to hear from you!
We are seeking motivated, reliable and friendly Customer Relations Specialists to join our award-winning Customer Service team that supports two of our energy subsidiaries, SCE&G and PSNC Energy. These positions begin March 18, 2019 and are located at the Columbia Contact Center located in Cayce, SC.

This position is in a 24/7 contact center and provides and administers company products and services to electric, gas, and appliance protection plan clients through a broad range of inbound, interactive voice response (IVR), and web-based interaction services.

  • Creates customer loyalty by ensuring high quality customer service at a reasonable cost, interpretation and response to customer inquiries, and improved customer relationships.
  • Supports and actively participates in Emergency and Business Recovery efforts during system failures and natural disasters.
  • As a critical part of our company's promise to customers, our team of resourceful problem-solvers will respond to a high volume of inbound customer calls and process data using our online Customer Information System.
  • Issues orders for energy-related services
  • Takes a positive and empathetic approach to assisting customers with a variety of inquiries regarding their essential need for natural gas and/or electric services.

To prepare our new hires for these responsibilities, we will provide extensive training. During this time, if hired, you will learn about the SCE&G and PSNC businesses through guided, interactive classroom training that will include testing at certain intervals to monitor your progress and real-world examples to apply what you've learned. After the training process is complete, you will be assigned your permanent shift based on your individual preference, shift availability, and overall performance during training.

Additionally:

  • Starting pay is $15.97 per hour if non-bilingual and $16.97 per hour if bilingual.
  • Eligibility for performance-based increases every 6 months for the first 2 years of employment.
  • An additional $1 per hour shift differential will be paid for eligible shifts (shifts with majority hours falling after 2pm) and an additional $1 per hour for any hours worked on the weekend.
  • SCANA offers competitive benefits to all full-time employees, many from day one of employment. These benefits include medical, dental, vision, life insurance, short and long term disability, 401(k) retirement savings plan and Paid Time Off (PTO). There is also the flexibility to shift trade or work overtime if available.


Requirements

  • Must have strong communications and interpersonal skills.
  • Must be able to: Interpret accurately and respond timely to inbound and/or web-based customer inquiries regarding company products and services to facilitate issuing orders for service, tract customer payment arrangements, evaluate data and makes credit decisions, process applications for service, and collect delinquent accounts.
  • Ability to serve on-call, typically 2-3 scheduled weeks per year. Additionally, will be required to work during times of severe weather events and emergency situations, including periods of high call volume.
  • Ability to attend approximately 12 weeks of classroom and on the job training Monday – Friday 8:00 am – 5:00 pm. After training you will have the option to bid on available shifts from Monday – Sunday, based on your overall performance during training and individual preference.
  • Strong verbal and written communication ability across multiple communication channels.
  • Excellent listening skills and the ability to demonstrate empathy to help our customers.
  • Ability to multi-task to resolve concerns quickly and accurately.
  • Proficient in operating computer systems.
  • Basic math, general accounting principles and analytical skills.

Perferred Qualifications:

  • Preferred 2+ years of experience working directly with customers either face to face or over the phone.
  • Associates Degree in business or a related field and 2 or more years' experience directly working either face to face or over the phone with customers.
  • Bilingual skills in Spanish and English

Basic Qualifications

  • 1+ years of experience working directly with customers either face to face or over the phone.
  • High school diploma accredited by an organization that is recognized by the Council for Higher Education Accreditation or one of the entities recognized by the U.S. Dept. of Education or GED.
  • Ability to serve on-call, typically 2-3 scheduled weeks per year. Additionally, will be required to work during times of severe weather events and emergency situations, including periods of high call volume.
  • Ability to work any shift, Monday – Sunday.

PI107179306


 

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