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 TREASURER'S OFFICE, ENFORCEMENT CASHIER (BILINGUAL ENGLISH/SPANISH) - Arlington, Virginia, United States

   
Job information
Posted by: Arlington County 
Hiring entity type: Government 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$42744 - 65312
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Clerk
Administrative - Financial Processing
Administrative - Other
Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 2343176 / Latpro-3664866 
Date posted: Feb-08-2019
State, Zip: Virginia, 22234

Description

Salary

$42,744.00 - $65,312.00 Annually

Location

Arlington *METRO-accessible*, VA

Job Type

Full-Time

Department

Office of the Treasurer

Job Number

4811-19A-TRS-HQ

Closing

2/21/2019 11:59 PM Eastern

Position Information

The Arlington County Treasurer's Office is seeking a full-time Enforcement Cashier. This position reports directly to the Enforcement Supervisor in the Compliance Division and will share duties with another Enforcement Cashier operating the Compliance Cashier Window. The primary role of this employee will be to interact directly with the public, accepting payments on delinquent accounts, providing compassion in stressful situations, applying appropriate enforcement action when required, and ensuring a pleasant customer experience in an otherwise unpleasant situation, and to communicate with other County agencies. The Treasurer's Office provides services to an ethnically diverse population, some of whom may have limited English language skills. 

Shared duties include:

  • Operating a cashier window;
  • Settling cash and balancing payments;
  • Maintaining current knowledge of all tax types, agency debt, court debt, policy, procedure, and State code surrounding collection of debt;
  • Meeting debtors and resolving issues; counseling when necessary and carrying out enforcement action;
  • Utilizing various types of collection software, State databases, and parking ticket software;
  • Distributing and responding to correspondence;
  • Assisting Tax Relief recipients with the application process in-office and in-the-field;
  • Carrying administrative duties and special projects as assigned.

The ideal candidate must be detail-oriented, organized and comfortable collecting on delinquent accounts; have excellent oral and written communications skills, computer proficiency, basic math skills and problem-solving ability. Additionally, this position possesses a strong aptitude and positive approach to customer service and a desire to serve the public.  This employee will also perform a variety of complex administrative duties.
Selection Criteria

Minimum: High school diploma or the equivalent, plus three years of cash handling and administrative support experience, preferably in programs similar to those in the Treasurer's Office. Proficient in speaking, writing and understanding English and Spanish.

Desirable:

  • Experience using a multitude of software programs, including Microsoft Office Suite or similar software.
  • Experience working directly with the public, explaining policies, regulations and/or tax regulations to customers.


Special Requirements

An assessment of oral Spanish proficiency will be required before a candidate can be appointed to this bilingual position. The incumbent in the position will receive the language pay premium on all hours worked and on paid leave hours.

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Employee must complete a criminal background check and a Virginia Central Registry background check through the County's Human Resources Department.


Additional Information

Work hours: Monday through Friday, 8:00 a.m. - 5:00 p.m.

Each section of the application must be completed.  A resume may be attached; however, it will not substitute for the completed application. Completion of the Supplemental Questionnaire is a requirement of the application process.  Do not respond with "see resume" to any question.  Incomplete applications will not be considered.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement:  a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457).  The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.  You contribute a portion of your salary on a pre-tax basis to this plan.  General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan. 

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan.  The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.  New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.  They are also eligible for vacation, sick leave, and paid holidays. 

Temporary Seasonal and Occasional Appointments: 
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.



Requirements

See job description

 

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