Responsible to fulfill all aspects in the installation and service of all large equipment in the practitioner's office with the focus on "excellence" in customer service.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
% of Time
Provide responsible repair and installation services to our customers in a courteous and professional manner.
Provide and maintain the necessary tools of the trade and have readily available to perform installation and repair services.
Maintain and manage proper levels of inventory in van.
Attend all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
Comply with all OSHA regulations as outlined in the OSHA manual and training. Maintain and utilize personal protective equipment when needed.
Comply with the company uniform and dress policy.
Communicate in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
Complete all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
Plan, organize and implement effective sales strategies using all company programs, tools and initiatives to increase market share.
Complete all work related tasks utilizing the company provided laptop as required.
Submit all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
Comply with all terms of the Fleet Management Policy including maintenance and accident management policies.
Participates in special projects and performs other duties as required.
Minimum 3 years equipment and customer service background
Specialized Knowledge and Skills:
Working knowledge of hydraulics, mechanical and electrical systems. Basic computer skills.
Strong customer interpersonal skills.
High School Diploma, Associates Degree or Technical School Certification is desirable.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: (please click on the apply button below)
Job Field: Equipment Support