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 Bilingual Member Navigator - Field Based in Multiple Locations - Denver, Colorado, United States

   
Job information
Posted by: UHG 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 721396442 / Latpro-3667464 
Date posted: Feb-23-2019
State, Zip: Colorado, 80201

Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

 

As a Bilingual Member Navigator, you will act in a liaison role with United Healthcare Dual Special Needs Community & State members to ensure appropriate care is accessed as well as to provide home and social assessments and member education.

 

Primary Responsibilities:

  • Locate members who need guidance
  • Outreach to members in person who have either had appointments for in person visits scheduled for the Member Navigator, or outreach in person to members for home visits scheduled by the Member Navigator
  • In person outreach will be 80%, 4 days per week. Work week will be 5 days per week, with the 5th day focused on documentation and other administrative goals
  • Create a positive experience and relationship with the member
  • May focus primarily on conducting health risk assessments with members
  • If assigned health plan members to assist in completion of recommended screenings and tests
  • Inquire if members need help with any specific barriers to healthcare
  • Identify health plan resources or local community resources to provide solutions for the member Keep the member out of the hospital by supporting regular visits to their primary physician
  • Keep member actively engaged with their primary physician
  • Support the member to ensure pick - up of their Rx or home delivery via mail
  • Proactively engage the member to manage their care
  • Provide member education
  • Support transitions of care
  • Help to keep members compliant with their care plans
  • Partner with care team (community, providers, internal UHG staff / programs)
  • Knowledge and continued learning of community cultures and values
Locations for this position are: Denver County, Jefferson County, Arapahoe County, or Douglas County, CO


Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years of experience working within the community Health setting in a Healthcare role
  • Outbound patient / member outreach experience, both telephonic and field - based / in - person
  • Experience using Microsoft Office products including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)
  • Ability to Travel up to 75% of the time
  • Access to reliable transportation that will enable you to travel within a designated area
  • Bilingual (English / Spanish) communication skills (written & spoken)

Preferred Qualifications:

  • Bachelor's Degree (or higher)
  • Knowledge of culture and values in the local community
  • Familiarity with the resources available within the community
  • Experience working in Managed Care
  • Knowledge of Medicaid & Medicare populations in your local area

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high - risk pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

Keywords United Health,  Insurance, customer services, customer services representative, claims, appeals, call center, phone support, dispute resolution, healthcare



Requirements

See job description.

 

UHG requires you to fill in their on-line form which will open in a different window.

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