Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
HOME
    Log me in!   |   Site Map   |   Help   
 Customer Service Rep - Global Services - Melville, New York, United States

   
Job information
Posted by: Henry Schein 
Hiring entity type: Health and Medical Svcs. 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Administrative - Receptionist/Secretarial
Customer service & support
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R109546 / Latpro-3668042 
Date posted: Feb-26-2019
State, Zip: New York, 11747

Description

Description
JOB SUMMARY:

Receives telephone calls from customers to answer inquiries on various issues, including orders, bills, and shipments. Issues call tags, credits and traces customer order shipments. Interacts with sales TSM's to inquire about products and the calls of customers intending to place orders. Interacts with Distribution Center TSM's regarding post order inquiries. Applies customer credit card payments and ACH payments.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

1. Receives telephone calls from customers to answer inquiries on various issues, including orders, bills, and shipments. Issues call tags (merchandise returns), credits, and traces customer order shipments. Handles sensitive customer issues.

2. Interacts with sales TSM's to inquire about products and the calls of customers intending to place orders.

3. Interacts with Distribution Center TSM's regarding post order inquiries. Also inquires on the status of NSI (non stocking item) orders.

4. Applies customer credit card payments and ACH payments and/or directs payments to bank lock boxes. Also collects payments from customers contacted by the Credit department.

5. Issues refund checks to customers.

6. Contacts manufacturers for warranty and product information.

7. Processes order cancellations and back order cancellations.

8. Participates in special projects and performs other duties as needed.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.

  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.



    Qualifications

    EXPERIENCE:

    Three or more years call center, customer service experience, or comparable experience required.

    SPECIALIZED KNOWLEDGE AND SKILLS:

    Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution. Ability to learn applicable computer systems.

    OTHER:

    High school diploma or the equivalent required.

    Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.



    Job Field: Customer Service/Support


Requirements

See job description

 

Henry Schein requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
       Apply
  Prefer not to enter your email?