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 BILINGUAL MONITORING TECH SUPPORT SPECIALIST - Anderson, Indiana, United States

   
Job information
Posted by: The GEO Group, Inc. 
Hiring entity type: Security and Law Enforcement 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: 401(k) -
Dental Insurance -
Disability Insurance -
Health Insurance -
Life Insurance -
Paid Sick Leave -
Tuition Reimbursement -
Paid Vacation -
 
Relocation: Not specified 
Position functions: Computers - Components
Computers - Other
Electronics
Computers - Software Engineer
 
Travel: Minimal 
Accept candidates: in same country 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: High School 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Virtual interview questions: No questions which require answers when applying for this job posting.
Job code: 9325 / Latpro-3669550 
Date posted: Mar-13-2019
State, Zip: Indiana, 46013

Description

Starting Pay $13.21 per hour for Bilingual (Spanish/English), $11.54 per hour Non-Bilingual. After 90 days, employee is eligible for Pay for Performance program with current employees averaging over $5.80 - $9.00/hr additional pay.

Bilingual (Spanish/English) employees receive a $2,500.00 SIGN ON BONUS upon completion of training and obtaining a Favorable Suitability Determination through the Department of Homeland Security.

Summary

Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.
Primary Duties and Responsibilities

Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service
Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary.
Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.
Provides communication to internal departments and management on the status of hardware and software issues being worked.
Recommends efficiencies and/or solutions for issues with hardware and software platforms.
Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.
Performs other duties as assigned.


Requirements

Minimum Requirements

High School Diploma or GED required.
Associates Degree in Computer Science, Information Technology or related field, or two to three years related experience and/or training or equivalent combination of education and experience preferred.
2 years' experience in an information technology support/helpdesk role required.
Proficiency in Microsoft Word and Excel.
Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.
Intermediate level IT and troubleshooting skills.
Strong oral and written communication skills (in both English and Spanish if bilingual).
Ability to communicate technical concepts to a non-technical audience.
Flexibility in handling special projects and assignments.
Must be self-motivated with the ability to work independently
Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
Ability to provide technical mentoring to peers.
Ability to meet deadlines and prioritize appropriately.
Ability to work with computers and the necessary software typically used by the department.
Must be able to obtain a Favorable Suitability Determination through the Department of Homeland Security.
Must be a US Citizen.

Equal Opportunity Employer