Location: UT MAIN CAMPUS
Job Posting Title:Temporary Patient Care Phone Specialist Bilingual UTEMPS
Hiring Department:UTemp Pool
Position Open To:All Applicants
Weekly Scheduled Hours:30
Earliest Start Date:Immediately
Position Duration:Expected to Continue Until Mar 31, 2020
Location:UT MAIN CAMPUS
Job Description:UT Health Austin is seeking bilingual, part-time candidate to work in an exciting and fast-paced environment. The Patient Care Phone Specialist provides support for UTHA clinics by calling patients to collect Patient Reported Outcome measures. This position will clearly communicate with patients and solicit feedback on their physical and emotional well-being while providing a concerned and caring voice. The Patient Care Phone Specialist will perform their duties in a way that positively represents UTHA and its clinics with the overreaching goal of enhancing the patients experience.
Assignment is non-benefits eligible. Only competitive applicants selected will be contacted and provided with instructions on the continued application process. This temporary assignment may transition to regular status. The projected end date for this assignment is March 31, 2020.
The Patient Care Phone Specialist provides support for UTHA clinics by calling patients to collect Patient Reported Outcome measures. This position will clearly communicate with patients and solicit feedback on their physical and emotional well-being.
Primarily tracks patient outcomes via Excel, web-based applications, patient EMR (electronic medical record), and Qualtrics. The Patient Care Phone Specialist may also assist patients with scheduling and serve as a liaison for our care teams.
High School diploma or GED. One to three years of experience in a medical office environment. Bilingual in English and Spanish, speak, read and write. Ability to type faster than 35 words per minute, highly skilled at using computer-based platforms such as the Microsoft suite of applications, transcribing phone conversations, multitasking, maintaining excellent written and verbal communication, and ability to complete assignments accurately and on time. This position requires the candidate to be comfortable speaking about sensitive or personal matters with respect to sexual health. A demonstrated ability to engage patients who may exhibit frustration and deescalate conversations in a calming manner. Excellent attention to detail and the desire to learn new things. Excellent telephone etiquette. Experience with computer based phone systems or multi-line phone environments and excellent customer/patient service. Experience with Electronic Medical Records and HIPAA trained. Professional demeanor.
Bachelors degree, two-year degree in any medical field, three or more years of customer or patient service or Medical Assist Certification.
$15.00 + depending on qualifications
- The work schedule is from 2:00 p.m. to 8:00 p.m. - projected for 30 hours per week.
- 3 work references with their contact information; at least one reference should be from a supervisor
Important: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English) [PDF]
- E-Verify Poster (Spanish) [PDF]
- Right To Work Poster (English) [PDF]
- Right To Work Poster (Spanish) [PDF]
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2018 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.