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 Manager, Program Implementation & Engagement - San Antonio, Texas, United States

Job information
Posted by: National Multiple Sclerosis Society 
Hiring entity type: Not-for-Profit 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Communications
Project Manager
Travel: Unspecified 
Accept candidates: in same country 
Languages: English - Fluent
Minimum education: Bachelor Degree 
Minimum years experience:
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: NAT3296 / Latpro-3677758 
Date posted: Apr-29-2019
State, Zip: Texas, Zip not provided


The National Multiple Sclerosis Society is a national non-profit that exists because there are people with MS. Our vision is a world free of MS. Everything we do is focused so that people affected by MS can live their best lives as we stop MS in its tracks, restore what has been lost and end MS forever.

We are more than an organization. We are a movement. United in our collective power to do something about MS now and end this disease forever. At the National MS Society you have the opportunity to make a real difference in the lives of those living with MS and their families.

As a member of the Society team, you'll work in an environment that values collaboration, innovation, diverse perspectives, and most of all a relentless resolve so people with MS can live their best lives.

Lead the local implementation of all community based programs in a specific geographic area, including current chapter developed programs and agreed upon core and connection programs. Responsibilities may also encompass supporting unified work in healthcare access and/or advocacy in the same geographic market as outlined below.
Essential Function/Responsibility

Lead the local implementation of all community-based programs in a specific geographic area, including current chapter developed programs and agreed upon core and connection programs

Implement Core and Chapter-Developed Programs:

Ensure a consistent experience for people affected by MS participating in Society programs is implemented in a particular geographic area. Program experience includes communication, branding and messaging, available Society services, connections to the MS Navigator program etc.
Develop implementation plan and program calendar for a specified local area, ensuring Society-wide implementation so programs are available to all people affected by MS.
Ensure programs are held in accessible locations.
Ensure programs are available to isolated, underserved and culturally diverse populations across assigned geographic area.
Ensure methods to collect feedback and data on impact are in place and shared with program development team and used to determine and ensure impact, continuous improvement and excellence.
Identify program gaps in a particular geographic area and bring findings to supervisor for program development review and evaluation.
Identify and retain skilled professional speakers and provide content training, speaker disclosure etc.
Lead the local implementation and ongoing delivery of key nationwide initiatives, to include self-help groups, and newly identified Connections programs. Provide ongoing feedback to program development team to ensure continuous improvement.
Implement and track to programs metrics that will help ensure impact for people affected by MS.
Ensure Walk MS Connections implementation plan is successfully implemented at local Walk MS events in a particular geographic area, providing opportunities for people affected by MS to connect with each other, connect with their communities and connect with the Society.
Support Society funding requests by providing information on chapter-developed programs to the AVP, Programs and Services and/or Development department
Work with marketing partners to provide content and ensure local programs are marketed well to constituents

Relationship Management and Volunteer Engagement

Ensure successful relationship development with leadership volunteers - self-help group leaders, , health care providers, etc. through a systematic relationship management tool
Hold a portfolio of agreed upon and prioritized relationships in a specific geographic area and ensure these relationships are identified, nurtured and engaged (IE: healthcare providers, connections programs leaders, district activists and other community volunteers)
Identify and connect potential volunteers in the local community to Society programs. Specifically identify ideal self-help group leaders, MS Friends and Peer Support volunteers and connect them to the Director of Connection Programs.
Work in partnership with all Society self-help group leaders to ensure leaders feel connected to each other and to the Society
Develop meaningful opportunities for volunteers to be engaged in program delivery.
Track all interactions and program attendance in the Society database.
Lead Society engagement of scholarship recipients in a local geographic area.

Community Engagement

Works closely with supervisor to communicate interests of the local MS community with the Program Development team
Ensure communication is timely, productive and organized, ensuring that community perspective is shared with Services leadership team and program development team.
Identify community-based partners for possible program collaboration, strategic partnership development or support. Share opportunities with VP, Programs Development and Engagement to ensure thoughtful relationship management and opportunities are maximized
Support identification of local relationships and funding attached to chapter developed programs and work with supervisor to provide support or to transition to other projects
Represent the organization at public speaking engagement, community in-services and training opportunities
Ensure timely connection to the MS Navigator Program occurs in communities and that resources are identified and brought forward to support the Information and Resources identification and growth for Navigator Services.


Manage an annual program implementation budget of in a particular geographic area.
Support marketing efforts of all local program implementation by coordinating efforts with AVP, Program Implementation and Marketing partners
Actively take part in local market events and activities supporting Society priorities and local staff and volunteers

Other duties as assigned by Supervisor, AVP, Program Implementation, VP, Program Development and Engagement or EVP, Services


Minimum Education:

Bachelor of Arts or Science

Minimum Experience:

Minimum of five years' experience in the health or human services field, especially in the following areas: program development or delivery, volunteer development and management, meeting and event planning.
Experience with people with disabilities, particularly MS, desirable.


Must be fluent in English and Spanish
Comprehensive understanding of multiple sclerosis and the needs of people with MS.
Utilize Society database to track community interactions and program attendance. Must maintain knowledge of MS and resources available to be an effective Society Ambassador in the community.
Excellent verbal and written communication skills, ability to mediate, negotiate and resolve conflicts independently, organizational skills and understanding of planning, timelines and working on multiple projects simultaneously.
Ability to work with people from a variety of cultures and settings. Uses an independent working style and facilitates regular and productive communication with team members and senior leadership.
Ability to work remotely from supervisor and maximize effectiveness.
Ability to take direction and ensure successful implementation across a specific geographic area in conjunction with key stakeholders.
Commitment to the mission, vision, cultural values, and expectations of the National MS Society
(IF APPLICABLE) This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines.
(IF APPLICABLE) Availability to work occasional nights and weekends to support events, committee meetings, etc
This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance, and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines.

The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings.

Please apply online to requisiton number NAT3296


National Multiple Sclerosis Society requires you to fill in their on-line form which will open in a different window.

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