For over 27 years, PASCO has been providing industry-leading care and advocacy programs for a broad range of clients with disabilities and their families. Our primary mission is to help our clients lead rich and fulfilling lives while in the comfort and safety of their own homes. One of the main ways we achieve this goal is by consistently advancing our employees through support, training, and ongoing development. Come join our team today and help us make a difference in the lives of countless people!
PASCO is growing rapidly and is looking for an Bilingual (Spanish and English) Intake Partner to join our team! An intake partner works directly with potential clients to guide them through the intake process. This role is typically the first PASCO representative to connect with prospective clients or their family members. As a bilingual intake partner, the individual will work to understand our clients' needs and identify the PASCO services which would best support their long-term goals. Since PASCO is the leading home health agency in Colorado partnered with Medicaid, one would also advise PASCO's potential clients about other Medicaid offerings to ensure their needs are always met, whether or not they end up with PASCO!
The ideal candidate PASCO is looking for would have relevant experience with client coordination, customer service, inbound sales, or centralized intake experience.
-Answer incoming phone calls, respond to web inquiries and respond to messages in central phone mailbox.
-Phone work involves listening to customers concerns and questions and providing helpful resources to improve their situation.
-Intake Partner will quickly assess the needs and wants of the caller and help guide the caller to the internal service lines that may be appropriate or the external resources that may be helpful.
-Intake Partner will consistently reinforce the reasons why PASCO is the best choice for long term home health for Medicaid eligible clients.
-Intake Partner will accurately document details of caller interaction in SalesForce and other appropriate internal systems.
-Intake Partner will qualify leads from digital campaigns, conferences and other reference sources.
-Intake Partner will schedule appropriate internal staff for face to face client meetings if appropriate for PASCO services.
-Bilingual (Spanish and English) required.
-Excellent verbal and written communications skills.
-Energetic, well-spoken and the ability to connect with people on the phone.
-Strong listening skills and the ability to ask targeted questions.
-Ability to multi-task, prioritize, and manage time effectively.
-Ability to work quickly, efficiently and with a high degree of accuracy.
-Persuasive and goal oriented.
-Self-motivated and self-directed.
-Strong computer skills including Microsoft Office Suite, Outlook.
-Experience with CRM/Salesforce preferred.
-Experience with a healthcare documentation system preferred.
-Experience with Medicaid or Home Healthcare experience is a plus.
PASCO has great office hours, a close-knit team, and an industry-leading benefits package, which includes:
-Excellent health benefits
-Sick, vacation, and holiday pay
-Free life insurance
-A bonus program
-Employer-funded Health Reimbursement Account
-Flexible Spending Accounts
-Paid orientation, training, and annual re-certifications
-Free flu shots
-Holiday pay (1.5x) for ten holidays per year
If interested, apply here:https://pasco.recruitee.com/o/bilingual-intake-partner
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